What If I Need Help?
Exchange Student Program Assistance
Your CIEE Local Coordinator (LC) is your first line of support. Our LCs are at the center of this program, in contact with students, host families, community leaders, and you. Feel free to call them with any questions or issues about the program or a CIEE student.
The next level is the CIEE Support Team at our headquarters in Portland, Maine. These highly trained experts can resolve higher-level issues. Call them at 1-800-448-9944. Office hours are 9 a.m.-8 p.m. ET, Monday through Friday. Our staff is available 24/7 at the same number for emergencies; our automated system will take your information, and we’ll get back to you promptly.
CIEE is designated by the U.S. Department of State as an international exchange organization. In addition to contacting CIEE, you can contact the State Department of State at 1-866-283-9090, or firstname.lastname@example.org if you need help with unresolved issues.