Emergencies
CIEE has a 24 hour emergency support line for program participants. Emergencies include the following:
- Death or medical emergency
- If you’ve been the victim of a crime
- Arrests
- Urgent counseling
If you have an emergency, call the CIEE 24 hour phone number: 1.888.268.6245
Call 911 for the Police or other emergency services. You'll be asked questions, try to answer them as clearly and carefully as you can. Police and medical or fire crews will be sent to your location.
Non-Emergency Issues
For other concerns, you may contact CIEE during office hours using our toll-free number. Non-emergency issues that we can help you with during day-time hours are:
- Loss of DS-2019 and/or I-94 form
- Loss of Passport (also contact your home country’s consulate)
- Housing concerns
- Basic legal information
- Victim of theft or a non-violent crime
- Employee/Employer concerns
- Social Security and tax problems
- Forwarding your social security card
- SEVIS registration
- General information about jobs and housing
Please call 1.888.COUNCIL (1.888.268.6245) during regular business hours to address these concerns, or email contact@ciee.org