By Discipline

By Region

  • Africa
  • Asia-Pacific
  • Caribbean
  • Europe
  • Latin America
  • Middle East
  • Northern America




Make sure your son/daughter designates you as his/her emergency contact so you'll be informed if they run into difficulty while abroad. Since students are almost always adults over 18, you won't receive information unless you are designated as their contact. In some cases, even that is not sufficient, so you may want to have them sign a release form as a precaution.

Before your son/daughter departs for studies abroad, discuss how you will handle any family emergencies that may arise. It’s best to have a written emergency communication plan listing the methods of communication to use and the order in which to use them. The plan should include all family telephone numbers; access codes for messages on family answering machines; phone numbers for several out-of state relatives; and several e-mail addresses, including a backup address at an overseas provider such as Yahoo! Australia.

Emergency Contact

You can call 1-800-40-STUDY (1-800-407-8839) or 207-553-4000 at any time. If you reach a recording during normal business hours, 9 a.m. to 5 p.m. Eastern Time, press zero to reach an operator. After 5 p.m. ET, follow the prompts for the CIEE emergency answering service.

Emergency Response Team

The CIEE Study Centers emergency response team includes the following individuals:

Bill Bull
Director of Health, Safety and Security
Africa (Botswana, Ghana, Senegal, South Africa, Tanzania)
Based in Portland, Maine

Penny Alexander
Regional Director of Operations
Africa (Botswana, Ghana, Senegal, South Africa, Tanzania)
Based in Cape Town, South Africa

Janine El Tal
Regional Director of Operations
Middle East, North Africa & South Asia (India, Israel, Jordan, Morocco, Thailand, Turkey, UAE)
Based in Dubai/Sharjah, UAE

Caroline Maas
Regional Director of Operations
Northern Europe (Belgium, Czech Republic, Germany, Hungary, Ireland, the Netherlands, Poland, Russia, Sweden, and the UK)
Based in Berlin, Germany

Clara Rodes
Regional Director of Operations
Southern Europe (France, Italy, Portugal, Spain)
Based in Barcelona, Spain

Craig Hastings
Regional Director of Operations
Regional Director of Operations, Latin America & Caribbean (Argentina, Bonaire, Brazil, Chile, Costa Rica, Cuba, Dominican Republic, Mexico, and Peru)

Colin Bezenar
Regional Director of Operations, Asia (China, Korea, Japan and Taiwan)

Documentation Needs

Below is a list of information and items you and your son/daughter should be able to access in case a situation arises while he/she is studying abroad. A majority of the information and items should be kept in a safe place that no one else can access:

  1. Contact information for:

    1. Your son/daughter, if housing has been assigned

    2. The on-site resident director. This information can be found in your son/daughter’s predeparture materials, their MY CIEE account, or the “Final Details” email sent out two to four weeks before departure.

    3. Home office of CIEE, including the 24-hour emergency number: 1-800-40-STUDY (1-800-407-8839)

    4. Study Abroad office at the home school

    5. Son/daughter’s doctor's office

    6. Citizen Assistance section of the embassy or consulate nearest your son/daughter’s Study Center

    7. U.S. State Department Office of Overseas Citizen Services

  2. Insurance policy numbers and information about how to submit claims

  3. Son/daughter’s credit card numbers

  4. Son/daughter’s passport number

  5. Duplicate lost passport kit containing:

    1. Two passport photos

    2. Official copy of birth certificate

    3. Photocopy of passport’s photo, signature, and visa pages

  6. The “Dates, Details and Arrival Information” document found in the “Readings” section of your son/daughter’s MY CIEE account