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Emergencies

Make sure your son/daughter designates you as his/her emergency contact so you'll be informed if they run into difficulty while abroad. Since students are almost always adults over 18, you won't receive information unless you are designated as their contact. In some cases, even that is not sufficient, so you may want to have them sign a release form as a precaution.

Before your son/daughter departs for studies abroad, discuss how you will handle any family emergencies that may arise. It’s best to have a written emergency communication plan listing the methods of communication to use and the order in which to use them. The plan should include all family telephone numbers; access codes for messages on family answering machines; phone numbers for several out-of state relatives; and several e-mail addresses, including a backup address at an overseas provider such as Yahoo! Australia.

Emergency Contact

You can call 1-800-40-STUDY (1-800-407-8839) or 207-553-4000 at any time. If you reach a recording during normal business hours, 9 a.m. to 5 p.m. Eastern Time, press zero to reach an operator. After 5 p.m. ET, follow the prompts for the CIEE emergency answering service.

Emergency Response Team

The CIEE Study Centers emergency response team includes the following individuals:

Penny Alexander
Regional Director of Operations
Africa (Botswana, Ghana, Senegal, South Africa, Tanzania)
207-553-7889
palexander@ciee.org
Based in Cape Town, South Africa

Janine El Tal
Regional Director of Operations
Middle East, North Africa & South Asia (India, Israel, Jordan, Morocco, Thailand, Turkey, UAE)
207-553-7890
jeltal@ciee.org
Based in Dubai/Sharjah, UAE

Caroline Maas
Regional Director of Operations
Northern Europe (Belgium, Czech Republic, Germany, Hungary, Ireland, the Netherlands, Poland, Russia, Sweden, and the UK)
207-553-7887
cmass@ciee.org
Based in Berlin, Germany

Clara Rodes
Regional Director of Operations
Southern Europe (France, Italy, Portugal, Spain)
207-553-7888
crodes@ciee.org
Based in Barcelona, Spain

Max Savishinsky
Regional Director of Operations
Regional Director of Operations, Latin America & Caribbean (Argentina, Bonaire, Brazil, Chile, Costa Rica, Cuba, Dominican Republic, Mexico, Peru)
207-553-4054
msavishinsky@ciee.org

Catharine Scruggs
Executive Director, Program Management
Asia-Pacific (Australia, China, Korea, Japan and Taiwan)
207-553-4055
cscruggs@ciee.org

Semester Study Abroad Advisors

CIEE Study Abroad Advisors are your best resource for enrollment and predeparture advice. The CIEE Study Abroad Advisors are ready to answer your questions about the visa process, housing at the program site, registering for courses to take while you are abroad, and more. Please see the Program Management section below for on-site issues.

  • Jarlath McGuckin
    Manager, Enrollment
    (Africa, Asia, Australia and Latin America)
    207-274-5274
    jmcguckin@ciee.org
  • Amanda Gilliam
    Manager, Enrollment, Europe and the Middle East
    207-553-4099
    agilliam@ciee.org
  • Willow Pergl
    Semester Study Abroad Advisor
    (Botswana, Ghana, Senegal, South Africa, & Tanzania)
    207-553-4205
    wpergl@ciee.org
  • Rachel McCabe
    Semester Study Abroad Advisor
    (China, India, Japan, & Taiwan)
    207-553-4180
    rmccabe@ciee.org
  • Jensine Fraser
    Semester Study Abroad Advisor
    (Australia, Bonaire, Costa Rica, Dominican Republic, Korea, Mexico, Portugal, Thailand & Peru)
    207-553-4107
    jfraser@ciee.org
  • Anne Strachan
    Semester Study Abroad Advisor
    (Argentina, Brazil, & Chile)
    207-553-4103
    astrachan@ciee.org
  • Chris McCoy
    Semester Study Abroad Advisor
    (Belgium, England, France, Ireland, Northern Ireland & Spain: Barcelona and Palma de Mallorca)
    207-553-4110
    cmccoy@ciee.org
  • Alexandra O'Brien
    Semester Study Abroad Advisor
    (Morocco, and Spain - Alicante, Seville & Madrid)
    207-553-4097
    aobrien@ciee.org
  • Megan Gardner
    Semester Study Abroad Advisor
    (Czech Republic, Germany, Italy & the Netherlands)
    207-553-4104
    mgardner@ciee.org
  • Vanessa Bissell
    Semester Study Abroad Advisor
    (Hungary, Israel, Jordan, Poland, Russia, Sweden, Turkey, & the United Arab Emirates)
    207-553-4079
    vbissell@ciee.org


Summer Study Abroad Advisors

  • Amy Roberson
    Summer Study Abroad Advisor
    (Latin America & Caribbean – Argentina, Bonaire, Brazil, Costa Rica, Cuba, Dominican Republic, and Mexico; Spain; United States – New York)
    207-274-5691
    aroberson@ciee.org
  • Kali Pratt
    Summer Study Abroad Advisor
    (Europe – Belgium, Czech Republic, England, France, Germany, Ireland, Italy, the Netherlands, and Portugal)
    207-274-5668
    kpratt@ciee.org
  • Katherine Knight
    Summer Study Abroad Advisor
    (Africa – Botswana, Ghana, Morocco, Senegal, and South Africa; Asia-Pacific – Australia – Perth, China, Cambodia, India, Japan, and Korea; Europe – Russia; Middle East – Jordan, and Turkey)
    207-553-4239
    kknight@ciee.org



Documentation Needs

Below is a list of information and items you and your son/daughter should be able to access in case a situation arises while he/she is studying abroad. A majority of the information and items should be kept in a safe place that no one else can access:

  1. Contact information for:

    1. Your son/daughter, if housing has been assigned

    2. The on-site resident director. This information can be found in your son/daughter’s predeparture materials, their MY CIEE account, or the “Final Details” email sent out two to four weeks before departure.

    3. Home office of CIEE, including the 24-hour emergency number: 1-800-40-STUDY (1-800-407-8839)

    4. Study Abroad office at the home school

    5. Son/daughter’s doctor's office

    6. Citizen Assistance section of the embassy or consulate nearest your son/daughter’s Study Center

    7. U.S. State Department Office of Overseas Citizen Services

  2. Insurance policy numbers and information about how to submit claims

  3. Son/daughter’s credit card numbers

  4. Son/daughter’s passport number

  5. Duplicate lost passport kit containing:

    1. Two passport photos

    2. Official copy of birth certificate

    3. Photocopy of passport’s photo, signature, and visa pages

  6. The “Dates, Details and Arrival Information” document found in the “Readings” section of your son/daughter’s MY CIEE account

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