Claims Procedures
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All claims should be submitted to:

    Chickering Claims Administrators
    P.O. Box 15708
    Boston, MA 02215-0014

In most cases Claim forms are not necessary if services were provided by an In-Network Hospital or Provider. If you need a claim form please click on the “Claim Form” icon located on the Insurance homepage.

All Bills and a completed Claim Form must be submitted within 90 days from the date of treatment. Payment for Covered Medical Expenses will be made directly to the Hospital or Physician concerned unless the Insured Person submits receipted bills or proof of payment. When submitting a claim form, attach all available itemized medical bills to the claim form. Any subsequent medical bills should be mailed promptly to the above address.

If you have any questions regarding a claim or need to have a claim form mailed to you please call CIEE at 1-888-268-6245 Monday through Friday from 9:00 a.m. to 5:00 p.m. (ET).

Prescription Drug Claim Procedure
You may obtain your Prescription from any Pharmacy and you will be required to pay in full at the time of service for all Prescriptions. You will be reimbursed for covered medications at the Reasonable Charge allowance, less any applicable copay, directly from Aetna. You will be responsible for any amount in excess of the Reasonable Charge. When submitting a claim, please include all Prescription receipts and mail to Chickering Claims Administrators at the above address.

Appealing a Claim
In the event of a disagreement over the payment of a claim, a written request to review the claim must be mailed to Chickering Claims Administrators within 90 days from the date of denial. The request should also include any additional information that supports the claim (e.g., medical records, Physician’s office notes, operative reports, Physician’s letter of medical necessity, etc.). Please submit all requests to:

    Chickering Claims Administrators
    P.O. Box 15708
    Boston, MA 02215-0014

If you would like to discuss a denied claim, please call CIEE at 1-888-268-6245 and ask for assistance.
The information contained on this page and on the links below are for participants who are covered under CIEE Group/Policy No.: CIEE-697401. For information on other CIEE Group or Policy numbers please refer to your CIEE Insurance Handbook or your CIEE Health & Safety pocket guide. Your Group/Policy No. can be found on your Confirmation of Insurance form. If you need any assistance in confirming your Group/Policy No. or have questions regarding your insurance please contact us.