Careers

CIEE is always looking for highly motivated staff members with a strong mission commitment who thrive in a fast paced, multitasking environment. If you're energetic and internationally focused, CIEE may be the organization for you.

CIEE is committed to a policy of equal opportunity for all qualified employees and applicants for employment without regard to race, religion, color, age, sex, sexual orientation, marital status, national origin, handicap or disability, or status as a Vietnam era or special disabled veteran.

Due to federal regulations associated with some programs a Criminal Background Check is required as a condition of employment for all domestic positions.

Employment opportunities currently available with CIEE:

Host Families

Contract Opportunity — Gap Year Abroad Program Coordinator, Tokyo, Japan

Contract Opportunity — Gap Year Abroad Adjunct Faculty Position, Shanghai, China

USA HS Placement Coordinator

Program Coordinator, High School Operations and Scholarship Programs

Manager, iNext

Copywriter

Digital Media Copywriter

Sr. Market Research Analyst

Enrollment Coordinator, USA High School Operations

Program Associate, Study Abroad

Program Administrator, Study Abroad

Account Executive, iNext Travel Insurance

.NET Application Developer

Business Analyst

Insurance Coordinator

Director, Internship USA / Professional Career Training USA

Volunteer Opportunity – CIEE Host Family

Please help us make a difference in the world!
Founded in 1947, CIEE is a non-profit, non-governmental organization dedicated to quality exchange and global learning opportunities. The USA High School Program brings over 1300 High School students from 55 different countries, each year to this country to live with volunteer families. CIEE’s mission is to help people gain understanding, acquire knowledge and develop skills for living in a globally interdependent and culturally diverse world. We are accomplishing our mission through diverse programs such as our High School Exchange.

Summary:
CIEE's host families are as different as its students and can be with or without children as well as single adults. But one thing that unites all of them is a strong sense for the importance of cross-cultural understanding in today's world. They are curious, open-minded, loving and willing to help a young student to adjust in a new environment.

Requirements:

Welcome a student into your home as a family member.
Provide the student with a single bed, either sharing the room with a child of the same gender and approximate age, or having a single bedroom. A quiet place for study must also be available.
Provide meals with the exception of lunches on school days.
Provide your student with necessary transportation or assisting in arranging alternate transportation i.e. a bike, car pool, etc. to and from school
CIEE's students will have their own spending money for the duration of their stay as well as medical insurance.

CIEE Host Families are provided with:

A Host Family Orientation that is culturally specific to your student.
A team of dedicated Support Counseling staff based in the main office.
Up to date information regarding hosting on our website.
Regular supervision and guidance from a local representative.
24 hr emergency assistance

Due to federal regulations a background check will be conducted as a condition of volunteering.

Apply:
Interested Candidates please fill out an online application at http://usahs.ciee.org/HighSchool/HostFamily/Registration.aspx

For further information please visit www.ciee.org/hs/host or email highschool@ciee.org.

Contract Opportunity — Gap Year Abroad Program Coordinator, Tokyo, Japan

Reports To: Manager, High School & Gap Year Abroad Programs

Department: International

Location: CIEE Study Center in Tokyo, Japan

Summary of Position:

CIEE is seeking a qualified professional to serve as the Program Coordinator for our GAP Year participants in Tokyo, Japan. This is an independent contractor position and is not expected to be full time. This opportunity has the potential to be a long-term contract position.

Supported by CIEE Portland, the Coordinator is the primary in-country contact for the program participants from the time they leave their homes in the U.S. through their semester or year in Japan. In addition to weekly meetings with the participants to touch base and hear about their Homestay and language study, the Coordinator is responsible for providing guidance and logistical support to the participants as they explore personal interests and pursue volunteer opportunities.

Position Objectives:

To support the growth and development of CIEE Gap Year participants.
To provide initial and ongoing orientation, especially to ensure participants’ health, safety, language development, and cultural understanding.
To support participation in additional language practice, cultural opportunities, and volunteer activities
Additionally, to initiate and develop organizational relationships, as directed by CIEE, to realize objectives for the Gap Year Abroad program in Japan. This may entail working with language schools, cultural institutions, and organizations providing volunteer placements.

Primary Responsibilities:

Communication with participants before arrival in Tokyo. Meet participants at Narita Airport and escort them to Intercultural Institute of Japan or to accommodation.
Develop and deliver an initial and ongoing orientation program, making all arrangements as needed.
Assist participants with initial banking, cell phone, calling card, and Internet service arrangements. Ensure that participants are familiar with their commutation route and use of their train pass/Suica card. Develop referral resources for routine health care needs.
Develop and deliver a 1x per week, not-for-credit course designed to enhance participants’ knowledge of Japan, Japanese culture, and the city of Tokyo. Course activities should be chosen to motivate participants to visit and experience many aspects of Japanese living while further developing their Japanese language ability.
During weekly class meetings, monitor the quality of participants’ experience, making suggestions for additional activities as appropriate.
Document significant communication, and complete and submit a progress report at least once in the first month of the program and at least three times total during the program.
Communicate and implement the discipline process as necessary.
Supplement 24-hour emergency support system provided by Intercultural Institute of Japan and CIEE’s established 24-hour emergency support system in the US. Communicate emergency support procedures to participants, Intercultural Institute of Japan, and CIEE.
Seek to develop organizational relationships leading to regular volunteer placements for participants.

Knowledge & Skill Requirements:

English speaker based in Tokyo, with significant international living/study abroad experience.
Relevant educational and/or teaching experience.
Familiar with, and sensitive to, the developmental needs of older, American adolescents.
Appreciation for Japanese culture and knowledge of opportunities and experiences which could enhance participants’ time in Tokyo.
Ability to plan, budget, and report results accurately in the preferred format with the specified timeframe.
Ability to make good decisions, especially in emergency situations.
Ability to exercise good judgment in communicating with participants and adults.
Respectful of participant confidentiality.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to hsabroad@ciee.org. Please put "Contract Opportunity – Gap Year Abroad Program Coordinator" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Contract Opportunity - Gap Year Abroad Adjunct Faculty Position, Shanghai, China

Reports To: Manager, High School & Gap Year Abroad Programs

Department: International

Location: CIEE Study Center in Shanghai, China

Summary of Position:

This adjunct faculty member is an independent contractor responsible for developing and teaching a not-for-credit course for CIEE Gap Year Abroad participants. This position reports to the Gap Year Abroad Programs Manager, Portland and coordinates with Portland and Shanghai program staff. This opportunity has the potential to be a long-term contract position.

Core Course Objectives:

To facilitate students’ greater understanding of the history and culture of China, with an emphasis on Shanghai.
To facilitate students’ reflection on the objectives, outcomes, and significance of their Gap Year Abroad experience.
To motivate students’ participation in independent language practice and cultural activities.
To participate in the established Study Center emergency support system as required.

Primary Responsibilities:

Develop and deliver a not-for-credit course, including syllabus, readings, assignments, and field trips, designed to enhance participants’ knowledge of the host country and city. Course activities should be chosen to motivate participants to experience many aspects of the local way of life, while further developing their host country language ability. The core course meets for 1.5 hours per week, for 15 weeks per semester. (Spring 2012: February 9-May 27; Fall 2012: August 30-December 16).
Develop and deliver a three to four day excursion designed to complement course material and extend participants’ knowledge and understanding of the host country, culture, and language. One or more Shanghai local staff will provide logistical support, depending on group size.
Monitor the quality of participants’ experience during regular class meetings, making suggestions for additional independent activities as appropriate. Promote participant morale and good behavior. Confer with individual participants or participant groups as necessary. Maintain regular office hours or other means of availability for participant contact.
Facilitate publication of student newsletters each semester to update families on Gap Year academic and extracurricular activities. Support the designated participant blogger in coordination with Portland program staff.
Manage grade reports for the core course and language course when required.
Develop and update all program information for promotional materials, including student handbook, orientation materials, and other pre-departure materials.
Oversee reporting costs and submitting receipts to the local Finance Manager. Coordinate with Program Manager, Portland.

Knowledge & Skill Requirements:

English speaker with significant international living experience, including familiarity with Shanghai.
Mandarin Chinese language ability strongly preferred.
Bachelor’s degree required, master’s degree strongly preferred. Relevant educational experience.
Familiar with and sensitive to the developmental needs of older adolescents.
Appreciation for Chinese culture and knowledge of opportunities and experiences which could enhance participants’ time in Shanghai.
Ability to make good decisions, especially in emergency situations. Ability to exercise good judgment in communicating with participants and adults. Respectful of participant confidentiality.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to hsabroad@ciee.org. Please put "Contract Opportunity – Gap Year Abroad Adjunct Faculty Position" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

USA HS Placement Coordinator

Reports To: Director, High School Programs

Location: Portland, ME

Department: High School Programs

Summary:

The USA HS Placement Coordinator will work closely with Program Director on facilitating logistical components of the placement process for High School Exchange students.

Primary Responsibilities:

Responsible for the writing descriptions and facilitating distribution of students for placement.
Work with compliance team and finance team to ensure timely payments to the field.
Communicate with field staff to compile relevant data for student status and local coordinator status.
Responsible for updating reports associated with student placement and field staff recruitment.
Tracking and fulfillment of placement incentives programs.
Assist Outreach Coordinator in mailings, cold-calling, and other outreach initiatives.
Routine filing, copying, mailing, etc.
Other duties as assigned.

Knowledge and Skills:

Knowledge of High School Exchange Programs.
Good English required.
Extremely detail oriented.
Ability to work independently and take ownership of assigned projects.
Excellent phone communication/cold calling ability.
Excellent written communication and organizational skills with an attention to detail.
Ability to manage multiple tasks.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested applicants please email a cover letter and resume to cieeresume@ciee.org. Please put “USA HS Placement Coordinator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Program Coordinator, High School Operations and Scholarship Programs

Reports To: Manager, High School Operations

Location: Portland, ME

Department: High School Operations and Scholarship Programs

Summary:

CIEE: Council on International Educational Exchange is a non-profit, non-governmental organization committed to our mission to help people gain understanding, acquire knowledge, and develop skills for living in a globally interdependent and culturally diverse world. Founded in 1947, CIEE is a worldwide leader in international education and exchanges.

The Program Coordinator works as part of the High School Operations and Scholarship Programs Team to complete the day-to-day responsibilities and assist with the overall administrative processes of the FLEX, YES, A-SMYLE and CBYX programs.

Primary Responsibilities:

Responsible for maintaining students’ files and program databases
Assist Operations Manager, USAHS Program Director, and Regional Directors in student placement process – answer inquiries, provide student data, track placements
Work with Director of Operations and Scholarship Programs on completing all Grant Programs Program Monitoring and Compliance requirements as called for by the US Department of State
Plan and implement annual High School Grants Local Coordinator training
Provide ongoing training on Grant Programs to office and field staff via phone, email and face-to-face. Ensure completion of Grants program requirements by students and field staff
Assist Director of Operations and Scholarship Programs in compiling quarterly and annual program reports and annual grant proposals as due to the Department of State
Organize and participate in arrival orientations and re-entry seminars, including: coordinating materials, revising content for workshops and scheduling meeting components
Work on website content and maintain communication with students and field staff through consistent email updates
Assist the Grants Team with the annual campaign to promote the CBYX Program in the Southeast USA
Assist with marketing and program mailings
Work to ensure successful inbound and outbound flight arrangements for Grants students
Provide administrative support--including mailings to constituents, placement updates, and processing/distribution of student applications

Other responsibilities:

Assist in providing content to CIEE’s web pages, social networks, intranet and extranet pages, as well as online newsletters and student publications
Assist with content planning and implementation of annual programs, including local coordinator trainings, student orientations, National meeting, and International meeting
Other duties as assigned

Knowledge and Skills:

Bachelors degree required
Flexible and open communication skills. Desire to work on a team
Excellent written, communication and organizational skills, strong attention to detail
Comfortable speaking to large and small groups, and presenting about CIEE and the USA High School program in front of a variety of audiences
Budget and finance experience preferred, must be comfortable and competent with Microsoft Office
Experience working in secondary school, collegiate, or university environment preferred
International work, study or significant travel experience preferred
Available for extensive travel, late nights and weekend hours, as needed

A background check will be conducted as a condition of employment.

Ability to travel 20% of the time on domestic and international trips is a requisite for this position.

Interested applicants should email a cover letter and resume to cieeresume@ciee.org. Please put “Program Coordinator, High School Operations and Scholarship Programs” in the subject line. We will contact those candidates we would like to meet with to discuss this exciting opportunity. No phone calls please.

Manager, iNext

Reports To: General Manager, Gateway Programs

Department: Gateway Programs

Location: Portland, ME

Summary of Position:

The Manager of the iNext team has management responsibility for the iNext insurance programs. The Manager oversees the development, marketing, sales, enrollment, and operations of this 5 person department. The Manager achieves objectives through personal work product and successful coordination of activities among direct-report staff, CIEE overseas staff, and other CIEE departments such as accounting, marketing, IT, CIEE business units and third party partners. The department is growing, and is focused heavily on acquiring new accounts.

Primary Responsibilities

Support General Manager, Gateway Programs in the setting of program objectives.
Develop and implement strategies to achieve program objectives.
Devise and implement a yearly plan that includes tactics and deliverables in the areas of program development, marketing, sales, enrollment, operations, program/process evaluation and resources required to achieve goals. Revisit and update the plan as required.
Develop budgets to achieve program objectives. Ensure that financial goals are met, including the monitoring of sales and financial performance on a monthly basis.
Write sales and marketing plans to meet strategic sales targets using in-house sales staff to call on universities and colleges.
Manage a sales team and personally manage a sales territory.
Identify opportunities for new and improved insurance products, based on feedback from sales process. Act as project manager for development of enhancements to the web-based enrollment system.
Negotiate with carriers and launch new products and services.
Develop market intelligence and knowledge about competing programs and marketplace developments.
Provide periodic reports on business performance and updates on plan initiatives and deliverables.
Manage staff and partners. Perform other duties as assigned.
Domestic travel of approximately 20% to call on universities and participate in industry conferences.

Knowledge and Skills

Business experience – seasoned professional with 3-4 years of hands-on managerial experience in business development of insurance or security services in the travel field. Experience selling to the higher education market is also desirable.
Budgeting and financial analysis – proven experience developing and managing budgets.
People management – proven ability to be an extremely strong people manager and accomplish challenging objectives and goals through others.
Excellent written communication and organizational skills with an attention to detail.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Manager, iNext" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Copywriter

Reports To: Manager, Strategic Marketing

Department: Marketing

Location: Portland, ME

Summary of Position

The Copywriter’s primary responsibility is to provide copy in support of the marketing and business objectives for the organization. The Copywriter will work closely with the Strategic Marketing group and the Web and Design teams to produce copy for marketing pieces for the organization’s business units as well as the organization as a whole.

Primary Responsibilities:

Generate original content and rework existing copy to create a single unified voice for the organization
Write engaging, relevant, original content with the ability to write in both a promotional voice as well as a corporate voice
Produce original copy for brochures, email newsletters, advertisements, other sales and promotional materials, and for corporate and public relations communications
Provide editing support for Marketing department and business units
Develop an intimate knowledge of products and services to understand the main selling features
Participates in strategic, creative brainstorming sessions
Works as part of team to achieve business objectives through strategically sound concepts and impactful message strategies
Works closely with Strategic Marketing, Web, and Print designers, to produce effective themes, campaigns, etc.
Maintain consistently high standards of writing with minimal supervision
Ensures brand-specific style is consistent throughout jobs

Knowledge and Skills Requirements

5+ years copywriting experience – samples required
Strong experience in copywriting and editing across print publications and web-based platforms
Have Public Relations contacts in order to maximize corporate PR messaging
Strong knowledge of the Chicago Manual of Style
Brand strategy and implementation support experience preferred
Strong organizational and communication skills
Great attention to detail
Able to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude
Creativity and originality
Able to pick out relevant facts and to dramatize them
Good concentration and able to work on multiple projects under pressure

Some evening and weekend work, as well as limited travel, may be required.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Copywriter" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Digital Media Copywriter

Reports To: Manager, Strategic Marketing

Department: Marketing

Location: Portland, ME

Summary of Position

The Digital Media Copywriter’s primary responsibility is to generate copy in support of the marketing and business objectives for the organization to be implemented across myriad online platforms. The Digital Media Copywriter will work closely with the Strategic Marketing group and the Web and Design teams to produce marketing copy for the organization’s business units as well as the organization as a whole.

Primary Responsibilities:

Write engaging, effective, relevant content with the ability to write in both a promotional voice as well as a corporate voice
Create original content to be used across corporate and business-specific websites as well as social media sites
Take existing content created for catalogs, brochures, etc. and use as a baseline to create engaging website copy that drives the SEO strategy
Create content in conjunction with the social media strategy and execute day-to-day activities on the organization’s social media sites
Edit and proof read content once written
Ability to develop a consistent voice/message strategy in the digital media space
A thorough understanding of the target audience and maintaining the right tone of voice while writing copy
Monitor and research external industry websites and social media sites to use in support of overall organization and business objectives that enhance our online position/ranking

Knowledge and Skills Requirements

3+ years copywriting experience – samples required
Excellent command over the English language. Expert writing skills, editing and proof reading abilities
Ability to write concise copy across multiple online formats
Creative mind with strong visualization skills
In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, YouTube, Twitter, Flickr, etc.) and how they can be deployed in different scenarios
Strong organizational and communication skills
Great attention to detail
Able to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude
Creativity and originality
Able to pick out relevant facts and to dramatize them
Good concentration and able to work on multiple projects under pressure

Some evening and weekend work, as well as limited travel, may be required.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Digital Media Copywriter" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Sr. Market Research Analyst

Reports To: Sr. Vice President of Marketing, Communications & Strategy

Department: Marketing

Location: Portland, ME

Summary of Position:

The Sr. Market Research Analyst will provide CIEE management with actionable insights based on customer and market information to aid in their decision-making. This position is responsible for project management that includes scoping the research needs for several business lines, and managing various research projects that would include the development, analysis and reporting of primary research (surveys and qualitative), and also include aspects of secondary/competitive research, tracking studies and new business assessment. Selected candidate will also provide market research support in development of strategic, operational and tactical plans.

Primary Responsibilities:

Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Conduct research into customer opinions, behaviors and satisfaction levels.
Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
Forecast and track marketing and sales trends, analyzing collected data.
Measure the effectiveness of marketing, advertising, and communications programs and strategies.
Gather and analyze data on competitors and analyze their prices, sales, and method of marketing and distribution.
Design or assist in the development of questionnaires and moderator guides to ensure the necessary data is captured; test online surveys.
Monitor industry statistics and follow trends in trade literature.
Devise and evaluate methods and procedures for collecting and organizing existing and new data.

Knowledge & Skill Requirements:

Bachelor’s degree or advanced degree in business, mathematics or the sciences.
Minimum of 5 years of experience in market research, business analysis, consulting, or related analytical field.
Highly experienced in application of primary and secondary research techniques and analysis of both qualitative and quantitative information.
Strong analytical and statistical skills; must be able to analyze data using advanced research techniques such as factor, cluster, regression and other multivariate analyses.
Demonstrated proficiency with Internet applications and online survey development, Microsoft Office suite, database management tools and statistical analysis software (SPSS and/or SAS).
Strong communication and presentation skills are a must, with the ability to effectively interpret analytics and communicate orally and in writing to all levels of management and clients
Independent and personable self-starter with strong interpersonal and project management skills. Ability to interact effectively with a variety of external and internal contacts and team members, experience coordinating external market research vendors is a plus.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Sr. Market Research Analyst" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Enrollment Coordinator, USA High School Operations

Reports To: Operations Manager, USA High School

Department: USA High School

Location: Portland, Maine

Summary of Position:

Responsible for completing all duties associated with the USA High School foreign exchange student application process. This includes management of all student files for both current and incoming students. Responsible for processing home stay placements and communicating application details as well as placement status updates with Overseas Representatives. Able to work effectively across program teams.

Specific Responsibilities:

Receive and review student applications and track status.
Maintain student files, which include, but are not limited to, keeping a detailed account of missing pieces until applications are complete.
Manage the database for incoming and current students.
Process placements and assignments throughout the placement season.
Process moves as needed when students change homes throughout the year.
Act as office liaison between the Regional Directors and International Agents.
Assist with content planning and implementation of annual programs; including national meetings, international meetings and student orientations.
Assist with invoicing/account reconciliation for International Agents, working in collaboration with Operations Manager and CIEE’s Finance Department.
Other duties as assigned.

Knowledge & Skill Requirements:

Bachelor’s Degree.
Excellent organizational and time management skills and ability to adhere to tight deadline driven schedule.
Maintain meticulous attention to detail in a fast paced environment
Excellent written communication.
Desire to work on a team.
International travel or study experience recommended.
Available for late nights and weekend hours, as needed.
Previous experience working on an operations/admissions team highly recommended.
Must have solid experience with Microsoft Suite and have the ability to master new database programs quickly.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Enrollment Coordinator, USA High School” " in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Program Associate, Study Abroad

Reports To: Executive Vice President, Study Abroad

Department: Study Abroad

Location: Portland, ME

Summary of Position:

The Program Associate reports to the Executive Vice President, Study Abroad, and provides on-going support to the four regional Program Directors who are in charge of the 58+ CIEE Study Centers around the world. The Program Associate is responsible for delivering administrative support, facilitating processes that cross regions, and for assisting with special projects that arise throughout the year.

The ideal candidate is a mature individual, with excellent organizational skills, superior writing ability, discretion, a flexible attitude, and solid “people” skills.

The position includes but is not limited to the responsibilities described and is subject to change.

Primary Responsibilities:

Support to the Program Directors

Provide administrative support Program Directors.
Assist Program Directors with responding to low/intermediate level customer issues (parents, students, advisors)
Facilitate communication between Study Centers and schools/parents when student issues and incidents occur that require on-going updates
Provide emergency back-up when Program Directors are on vacation, out of the office, or unreachable
Review student evaluation reports each cycle (within one month of end of programs) and bring negative evaluations to the Program Director
Provide program development support including research, syllabi gathering, sending institution profile development, logistics, and costs
Maintain staff contact lists for overseas staff
Create call to Resident Staff and then liaise with Webmaster on publishing program dates.
Ensure that overseas staff complete student census for each program cycle.
Order Business Cards for overseas staff as needed.
Assisting with Program Director meeting preparation and logistics (regional meetings, faculty committees, etc.) as well as research related to potential new programming or initiatives

Accountability

The Programs Associate is accountable for:

Representing CIEE with integrity, accuracy, and in the spirit of its mission.
Responding in a timely manner to all questions, issues, problems, and/or needs of both internal and external constituencies related to the job duties as outlined.

Judgment, Decision-Making, and Planning

At all times, exercise good judgment in addressing problems with external constituencies and CIEE staff.

Confidentiality

The Programs Associate may be privy to the financial and other confidential information of staff members, including staff salaries.

Contacts

The Program Associate interacts with Program Directors, overseas resident staff, other Portland based staff as well as parents, students, and international educators.

Working Conditions

The responsibilities of the Program Associate are subject to peak periods, and possible contact with U.S. and overseas staff, board members, and/or constituents, while out of the office.

Knowledge & Skill Requirements:

Administration—Must have strong administrative skills and a minimum of 1 year experience in an administrative role.
Organization and planning—Must have the ability to plan for and manage multiple tasks and priorities simultaneously.
Communication—Must have highly effective communication skills, both written and verbal.
Interpersonal—Must have extremely strong interpersonal skills and be able to exercise sound judgment to handle a variety issues.
Technology—Must have strong computer skills (Word, Excel, and familiarity with web applications).
Foreign study—Personal study experience is strongly preferred.
Education—Must have a BA or the equivalent experience.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put “Program Associate” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Program Administrator, Study Abroad

Reports To: Executive Vice President, Study Abroad

Department: Study Abroad

Location: Portland, ME

Summary of Position:

The Programs Administrator (PA), CIEE Study Centers, assists the Executive Vice President, Study Abroad, and four regional Program Directors who are in charge of the 58+ CIEE Study Centers around the world. The PA is the primary logistical liaison between CIEE and the CIEE Academic Consortium Board (ACB) related to meetings, program evaluations, program monitoring, and a number of other on-going processes. This position is responsible for orchestrating a variety of projects that relate specifically to the efficient operations of CIEE Study Center programs. S/he is also responsible for a number of administrative duties that support not only the Program Management team, but also the U.S. Institutional Relations and Marketing Departments within the home office.

The ideal candidate is a mature individual, with excellent organizational skills, superior writing ability, discretion, a flexible attitude, solid “people” skills, and who is comfortable with dealing with an elite group of board members.

The position includes but is not limited to the responsibilities described and is subject to change.

Primary Responsibilities:

Liaison with the CIEE Academic Consortium Board (the “ACB”)

Serve as the primary logistics liaison between staff and the ACB. Ensure that the ACB Roster and distribution lists are up-to-date.
Plan logistics for twice yearly ACB meetings including hotel and travel arrangements, meeting space, meeting materials preparation and distribution, meals, reimbursements and VIP activities. The ACB Executive Committee, the ACB Nominating Committee, and ad hoc ACB Committees may also require meeting logistics.
Take minutes at the ACB meetings. Devise and maintain on-line systems for storing ACB meeting documents (historical and founding documents, minutes, rosters, etc.) on a continuing basis. The ACB has a closed website.
Work with CIEE Executive Vice President on nominations and election process for the ACB.
Work with Program Directors on ACB site evaluations (estimated, 8–10 evaluations per year) by organizing/preparing pre-departure evaluation materials, assisting with travel arrangements for team members, facilitating reimbursements for team members, and sending thank you notes to the team member’s institution.
Work with Program Directors on ACB site evaluations (estimated, 8–10 evaluations per year) by organizing/preparing pre-departure evaluation materials, assisting with travel arrangements for team members, facilitating reimbursements for team members, and sending thank you notes to the team member’s institution.
Working with Executive CIEE Vice President, document manage the ACB evaluation and monitoring process by preparing documents for the CIEE public and ACB closed website on an on-going basis.
Work closely with the Webmaster to insure that up-to-date documentation is available via the public website for all ACB activities.

Event and Project Management

Develop calendars, prepare checklists, and orchestrate successful meeting outcomes for a number of CIEE events each year including, but not limited to:

ACB Meetings
Resident Staff Training

Fulfill tasks related to meetings as determined by the meeting checklist. These may or may not include booking hotel rooms, organizing welcome gifts, dinners and special receptions, assisting with travel arrangements, meeting material preparation, preparing wire requests for payments, etc.
Develop calendar, prepare checklists, and orchestrate successful outcomes for the CIEE Study Centers student evaluation process.
Ensure Study Center Annual Reports (Access, Emergency, Safety) are submitted in a timely manner.
Request and post program calendars from each site, each cycle.
Develop process documents and monitor progress for the CIEE Study Centers syllabi process.

Accountability

The Programs Administrator is accountable for:

Representing CIEE with integrity, accuracy, and in the spirit of its mission.
Responding in a timely manner to all questions, issues, problems, and/or needs of both internal and external constituencies related to the job duties as outlined.

Judgment, Decision-Making, and Planning

At all times, exercise good judgment in addressing problems with external constituencies and CIEE staff.

Confidentiality

The Programs Administrator may be privy to the financial and other confidential information of staff members, including staff salaries.

Contacts

The Programs Administrator interacts with the CIEE Board, the ACB, other international educators, and colleagues across the company to accomplish goals and responsibilities, including the Program Directors, overseas resident staff, institutional relations staff.

Working Conditions

The responsibilities of the EA-PA are subject to peak periods, and possible contact with U.S. and overseas staff, board members, and/or constituents, while out of the office.

Knowledge & Skill Requirements:

Administration—Must have strong administrative skills and a minimum of 5 years’ experience in an administrative role.
Organization and planning—Must have the ability to plan for and manage multiple tasks and priorities simultaneously.
Communication—Must have highly effective communication skills, both written and verbal.
Interpersonal—Must have extremely strong interpersonal skills and be able to exercise sound judgment to handle a variety issues.
Technology—Must have strong computer skills (Word, Excel, and familiarity with web applications).
Foreign study—Personal study experience is strongly preferred.
Education—Must have a BA (and preferably an MA) or the equivalent experience.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put “Programs Administrator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Account Executive, iNext Travel Insurance

Reports To: Manager, iNext Program

Location: Portland, Maine

Department: Gateway Programs

Summary

The Account Executive is responsible for generating new institutional partnerships within the assigned territory in order to meet the designated sales quota for the iNext travel insurance program. Additionally, the Account Executive is responsible for the initial training and ongoing development of all established partnerships in order to ensure that partners are well informed regarding insurance coverage and the iNext administrative system and are also properly updated regarding policy updates, changes, and new product offerings. The Account Executive is also responsible for developing existing accounts and increasing revenue generated by established partner institutions.

Primary Responsibilities:

Develop region in order to generate a designated quota of new institutional partners and subsequent revenue for the sale of iNext travel insurance cards.
Make contact with potential partners via telephone and email, arrange campus visits, meetings at conferences and fairs, and make presentations about partnership opportunities.
Attend conferences and fairs to sell iNext products and foster on-going relationships with decision makers and administrators
Facilitate management of all newly signed accounts from the Senior Sales Executive
Develop and implement trainings for established partner institutions in regards to insurance coverage and administrative system.
Transition general administrative and operational management of closed partnerships to the Operations Coordinator.
Increase revenue generated by established partner institutions to meet designated quota
Inform established partner institutions of new product offerings and obtain buy in
Update established partner institutions regarding policy and pricing updates and changes
Maintain CRM database with up to date information and contact details
General knowledge of competitive landscape
Assist with development of marketing and IT projects
Provide weekly reports of sales leads, contacts, and call plans
Participate in weekly team meetings
Other duties as assigned

Task Breakdown

New Account Acquisition – 40% of workload

Initial cold calls
Follow up Communication
Sales Conferences
Sales visits to campuses

Existing Account Sales – 30% of workload

Inform partner institutions of new product offerings and obtain buy in
Up-sell existing partners to higher level products

Account Management – 30% of workload

Manage transition of management of new accounts from the Senior Sales Executive to the Account Executive
New partner training – administrative system, coverage and benefits, claims, accessing emergency assistance, etc.

Faculty /trip leaders
Resident Staff
Administrators and office managers

Live Meeting, conference calls, campus visits
Initial partner issues
Transition of operational needs to Operations Coordinator

Knowledge and Skills

Bachelors degree required
Must have the ability to plan for and manage multiple tasks simultaneously
Must have strong administrative and organizational skills including strong attention to detail.
Must have the ability to communicate fluently, concisely, and creatively using the English language, both verbally and in writing.
Must have extremely strong interpersonal skills, be a team player and self starter who is able to exercise sound judgment to handle a variety of issues. The Manager is often out of the office traveling.
Experience Abroad: Time studying, teaching, or living abroad is strongly preferred.
Must have advanced experience working with Word, Excel, and Adobe Acrobat. Must be comfortable learning new databases and technology.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Account Executive, iNext Travel Insurance” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

.NET Application Developer

Reports To: Principal Developer

Department: IT

Location: Portland, Maine

Summary of Position:

The .NET developers are responsible for developing systems to support business needs as defined by the current and future business requirements. You will also be required to integrate existing systems with new system as the business or technical demands evolve. Additionally, the position should constantly be challenged to define areas that will benefit from automation and/or electronic commerce.

Primary Responsibilities:

Maintains production applications as required.
Designs and Develops proposed software solutions
Maps business requirements to a physical model
Adopts and maintains programming standards to continually improve quality of applications software
Ensures that established development methodology is followed
Ensures that system, program, and job documentation is complete and current
Monitors user acceptance testing as required
Evaluates/audits operational applications as requested, and recommend any performance improvements that could be made.
Performs program design and development activities as required

Knowledge & Skill Requirements:

3+ years experience with object oriented languages (Specifically C#.NET)
3+ years Programming experience with relational databases (specifically, Microsoft SQL-Server)
Professional experience with Microsoft development tools (ASP.NET,Silverlight,WCF,ADO.NetData Services, XML)
Experience with Agile Development methodologies
Must be able to work well in a team environment

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Application Developer" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Business Analyst

Reports To: Director, IT and Software Development

Department: IT

Location: Portland, Maine

Summary of Position:

The CIEE software development staff is responsible for building exciting, innovative, usable, and fun-to-use, web based applications in Silverlight. Although the vast majority of our users are students applying for or on an educational or cultural exchange program, our primary users are colleagues sitting next to us in our Portland office or in one of our study centers located all over the world. This offers us a unique experience of having direct access to our “customers” and in some cases world travel.

The primary responsibility of the Business Analyst will be to work with requirements, functional specifications and wireframes completing by an existing Senior Business Analysts/Product Manager team to deliver a ready for development Silverlight based user interface design. The CIEE software development team operates in an Agile environment and the BA is required to deliver designs, prototypes and accompanied functional specifications at the beginning of each sprint.

The BA is also responsible for working with the engineering team to ensure the requirements, specifications and user interfaces are correctly implemented and/or updated when needed during the development process.

CIEE has a very experienced software development staff and we know what we need to ensure that our existing projects are successful ones. Our product managers need assistances working with the development team on UI design and guaranteeing that business requirements are met in the final product. Our development staff needs assistances implementing and delivering exciting and innovative Silverlight user interfaces.

Primary Responsibilities:

Leads design activities, such as: define high-level design goals and constraints; create narrative description and diagrams of the intended design approach; present options for page layout; style; branding; color; use of images and other media types.
Work closely with business sponsors, product managers, development teams and other internal stakeholders to build storyboards, proof-of-concept mockups, demos and prototypes of proposed and planned CIEE applications and features.
Collaborate in the definition of user interface design standards for CIEE applications, to optimize ease-of-use and achieve an integrated and consistent look and feel.
Conduct ongoing research of web-based user interface development best practices.
Prepare graphic and control assets
Identifies and resolves UI-design issues between businesses
Gather requirements and technical constraints, often involving other designers, business analysts and technology staff.
Adheres to agile process in the preparation of project related documentation and deliverables.
Contributes to user documentation and the creation of training documents.
Provides guidance to staff and business analysts in support of activities such as: problem identification and analysis, requirement definition, alternatives analysis, preparation of project deliverables, system/acceptance testing.

Knowledge & Skill Requirements:

At least 3 years of experience designing user-interfaces for high-profile e-commerce Web sites-ideally in multiple languages. A current business analyst with a development background or a user interface developer with business analyst skills.
Formal training in interaction or information design is preferred. Candidates with proven experience and a relevant portfolio of work will definitely be considered.
Design work in Expression Blend
Experience with UI Frameworks such as Silverlight or WPF
Graphics experience using the Adobe Suite of tools
Understanding of web standards and technologies, including: CSS, HTML, JavaScript, XAML
Creative approach to problem solving, innovation and issue resolution
Superior interpersonal skills and the ability to collaborate actively and proactively with others in a cross-functional team
Ability to communicate effectively in writing, verbally and as a presenter
Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity
Strong attention to detail, and a commitment to delivering highly-polished web-based prototypes under tight time constraints

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Business Analyst" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Insurance Coordinator

Reports To: Manager, CIEE Insurance

Department: Work Exchanges

Location: Portland, ME

Summary of Position:

The Insurance Coordinator works as part of a three member team to provide a high level of service to J-1 exchange visitors participating on the High School, Work & Travel USA, Internship USA, and Professional Career Training USA programs. This position works closely with the Customer Service and Support Teams as well as additional seasonal team members that are hired from around the world through our Work & Travel USA program. The hours of this position are from 11am to 7pm Monday through Friday to provide extended service to our West Coast participants.

Primary Responsibilities:

Answer phone and e-mail inquiries in a professional and timely manner.
Assist participants in navigating the US Healthcare and insurance systems.
Manage cases for CIEE participants.
Work with other departments at CIEE to resolve insurance questions and problems.
Develop an expertise of the new Captive Insurance Plan.
Develop knowledge of inbound work exchange programs that CIEE sponsors.
Develop an expertise of CIEE policies and procedures.
Assist with projects as they become available.
Assist with training staff on Captive Insurance Plan.
Handling the incoming mail for insurance team.
Rotation on Emergency Cell phone.
Other duties as assigned.

Knowledge & Skill Requirements:

Bachelors required
1-3 years experience in health insurance preferred.
Previous experience working with exchange students preferred.
Flexibility while being able to prioritize duties and cases well.
Energetic, personable and a positive attitude.
Excellent verbal and written communication skills.
Effective negotiation skills.
Strong computer skills.
Superior time management skills.
Must have a strong sense of initiative and responsibility.
Team player with the ability to work effectively across program teams.
Ability to handle high stress situations.
Must be comfortable on the phone in a customer service role.
Excellent attention to detail.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and résumé to cieeresume@ciee.org. Please put "Insurance Coordinator" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Director, Internship USA / Professional Career Training USA

Reports To: General Manager, Work Exchange Programs

Department: Intern/Trainee

Location: Portland, Maine

Summary of Position:

Each year, nearly 4000 foreign university students and young professionals come to the US on CIEE’s Internship USA and Professional Career Training USA programs. These participants spend their time in the US in structured training programs with Host Organizations. The Director, Internship USA / Professional Career Training USA will oversee all aspects of these programs. The Director will oversee dedicated staff to promote and grow the programs; steward relationships with employers, agents and universities; ensure high levels of service and customer satisfaction; and ensure adherence to Department of State regulations and CIEE policies.

Primary Responsibilities:

Develop strategies for growing the number of applicants who source their own positions and qualified applicants for CIEE positions
Prepare annual budgets and maintain sales projections on monthly and quarterly basis
Manage staff to identify and develop recruitment relationships, determine pricing and contract terms for overseas representatives and universities as appropriate
Manage sales staff to generate training opportunities at Host Organizations and negotiate terms of direct billing as necessary
Oversee matching of participants and positions
Oversee processing of applications and training plans adhering to Department of State regulations, CIEE policies and agreed turnaround times; redesign processes as necessary
Maintain high levels of service and relationships with key partners
Determine marketing and collateral needs for promoting the programs
Liaise with Directors of Work Exchanges team to ensure collaboration in sales and matching activities
Work with Product Manager, Work Exchange Programs, to maintain application materials, websites, handbooks, marketing materials, student communication, networking events, etc.
Work with General Manager, Work Exchange Programs to maintain relationships with key staff at Department of State, industry groups and other sponsors
Other duties as required

Knowledge & Skill Requirements:

Staff management experience
Comfort with analysis, budgets, reporting
Ability to motivate staff to sell, track progress and address areas of opportunity
Excellent written and oral communication skills
Ability to work across teams to achieve results
Bachelor’s degree
Domestic and international travel will be required

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Director, Internship USA / Professional Career Training USA” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.