Careers

CIEE is always looking for highly motivated staff members with a strong mission commitment who thrive in a fast paced, multitasking environment. If you're energetic and internationally focused, CIEE may be the organization for you.

CIEE is committed to a policy of equal opportunity for all qualified employees and applicants for employment without regard to race, religion, color, age, sex, sexual orientation, marital status, national origin, handicap or disability, or status as a Vietnam era or special disabled veteran.

Due to federal regulations associated with some programs a Criminal Background Check is required as a condition of employment for all domestic positions.

Employment opportunities currently available with CIEE:

Host Families

International Recruitment Coordinator

Compliance Coordinator

Support Coordinator

Resident Director, Uppsala, Sweden

Chief Financial Officer (CFO)

Program Coordinator, High School Plus Program

Institutional Relations Manager, CIEE Applicant Interview (CAI)

Registration Coordinator

International Non Profit Sales Associate-Major Accounts

Trainee/Intern Program Coordinator

High School Regional Recruitment Consultant-Northeast

Compliance Coordinator, USAHS Team

Manager, Institutional Relations - Development

Senior Manager, Institutional Relations

Network Engineer

Software Engineer, Support and Maintenance

Project Management Office Director, Information Technology

Operations Director, Information Technology

Talent Acquisition Manager

Administrative Director, Shanghai

Alumni Summer Internship 2013

SharePoint Administrator

Regional Director of Operations-Asia

Resident Director-Sharjah UAE

Resident Director, Gaborone, Botswana

Volunteer Opportunity – CIEE Host Family

Please help us make a difference in the world!
Founded in 1947, CIEE is a non-profit, non-governmental organization dedicated to quality exchange and global learning opportunities. The USA High School Program brings over 1300 High School students from 55 different countries, each year to this country to live with volunteer families. CIEE’s mission is to help people gain understanding, acquire knowledge and develop skills for living in a globally interdependent and culturally diverse world. We are accomplishing our mission through diverse programs such as our High School Exchange.

Summary:
CIEE's host families are as different as its students and can be with or without children as well as single adults. But one thing that unites all of them is a strong sense for the importance of cross-cultural understanding in today's world. They are curious, open-minded, loving and willing to help a young student to adjust in a new environment.

Requirements:

Welcome a student into your home as a family member.
Provide the student with a single bed, either sharing the room with a child of the same gender and approximate age, or having a single bedroom. A quiet place for study must also be available.
Provide meals with the exception of lunches on school days.
Provide your student with necessary transportation or assisting in arranging alternate transportation i.e. a bike, car pool, etc. to and from school
CIEE's students will have their own spending money for the duration of their stay as well as medical insurance.

CIEE Host Families are provided with:

A Host Family Orientation that is culturally specific to your student.
A team of dedicated Support Counseling staff based in the main office.
Up to date information regarding hosting on our website.
Regular supervision and guidance from a local representative.
24 hr emergency assistance

Due to federal regulations a background check will be conducted as a condition of volunteering.

Apply:
Interested Candidates please fill out an online application at http://usahs.ciee.org/HighSchool/HostFamily/Registration.aspx

For further information please visit www.ciee.org/hs/host or email highschool@ciee.org.

International Recruitment Coordinator

Department: Work Exchange Programs

Reports To: Manager of Operations

Location: CIEE Headquarters, Portland, Maine

CIEE:

A nonprofit, non-governmental organization, CIEE is the world leader in international education and exchange. For 65 years CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. Serving over 300 U.S. College and University consortium members, CIEE operates sixty study centers in over forty countries that support study abroad programs for over 6,000 students annually. In addition, as the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE helps nearly 25,000 international students participate in U.S. based exchange programs annually. CIEE programs and services span study abroad, teach abroad, international faculty development seminars, and inbound exchange study, work, and internship programs for today’s high school and university students, professionals, and educators.

We strive to lead a robust community of international program providers and sponsors through innovation, exemplary service and exceptional efficiency. Our success depends on having the very best professionals. CIEE is committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceed expectations in every challenge.

Summary of Position:

The Work & Travel USA program was designed to provide foreign University students with an opportunity to live and work in the United States during their summer vacation from college or university to experience and to be exposed to the people and way of life in the United States.

The International Recruitment Coordinator will focus on maintaining relationships with employers who hire participants traveling on the Work & Travel USA program. The International Recruitment Coordinator will work as a team with the International Recruitment Consultants who source and secure job opportunities for international participants. The International Recruitment Coordinator will be responsible for data management, communications with employers, recruiting on behalf of employers, and will take part in job fairs overseas. This position requires flexibility, professionalism and incredible attention to detail.

Primary Responsibilities:

Customer service – Provide superior customer service to employers, answering inquiries and troubleshooting problems related to systems, hiring events, student incidents, and other issues as they arise.
Provide periodic training to clients on new processes, rules and regulations, and student in-country activities.
Data management – Track employer details using CIEE’s Customer Relationship Management system, update and maintain accurate data records before and after hiring events.
Hiring Events Preparation – Produce and quality control hiring event documents; manage deadlines and communicate these to CIEE’s Work Exchange teams; train CIEE recruiters hiring on behalf of employers on employer expectations and job details; assist in the production of materials to market our overseas hiring events.
Recruiting - Attend international job fairs to interview and hire students on behalf of employers.
Project Management and Support – Manage team projects as assigned; liaise and communicate with other teams to reach project goal.
Travel – This role involves both domestic and international travel. International travel may total an estimated 20% of the year and domestic travel may be around 5%.
Handle the 24-hour Emergency Cell Phone on a rotating weekly basis approximately 3-5 times a year.
Other duties as assigned

Knowledge & Skill Requirements:

Bachelor’s degree required from four-year college or university
Customer service experience preferred
International study/work experience preferred
Excellent verbal and written communication skills
Computer skills including Word, Excel, Power Point, Outlook e-mail
Excellent organizational skills with incredible attention to detail
Excellent time management skills
Strong ability to multi-task while overseeing daily project management.
Fluency in foreign language(s) a plus
Energetic and team oriented

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “International Recruitment Coordinator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Compliance Coordinator

Department: Participant Services

Reports To: Manager, Operations and Compliance

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Compliance Coordinator is part of the Compliance Team, focusing on the review and vetting of Independently-sourced employers for Summer Work/Travel participants. The Compliance Team is part of the Participant Services Department. It is a fast-paced, high-volume environment. The Compliance Coordinator's primary responsibility is to process job applications for the inbound Work and Travel USA program, which requires data entry of applications, online research and verification of employers, and conducting phone interviews with employers. S/he will work closely with other departments to ensure timely confirmation and approval of Independently-sourced jobs and CIEE’s compliance with regulations as a J-1 visa sponsor. All applicants should be detail-oriented, able to multi-task, and have great organizational skills.

Primary Responsibilities:

Screen employers, review job applications, and verify employment details
Perform data entry to update and maintain information in CIEE employer database
Call employers to screen job applications, answer phone calls, and respond to emails
Answer questions regarding processes from Work & Travel USA employers and other CIEE departments
Respond to job application status inquiries from US employers and other CIEE departments
Work closely with Client Services to verify job information and status of participants by agent
Be familiar with J-1 regulations and assist with governmental compliance efforts
Analyze data and run reports
Coach and mentor seasonal staff
Assist Operations & Compliance Manager with special projects and other tasks as necessary to ensure smooth operation of Compliance, Enrollment Services, and the greater Participant Services Department
Assist other departments when needed
Participate in Emergency Cell phone rotation during the peak season
Participate in performance reviews
Other tasks as assigned

Knowledge & Skill Requirements:

BA or BS required
Internet, Word, Excel, and Outlook skills essential
Strong analytical skills required
Excellent verbal and written communication skills
Attention to detail
Ability to work in a dynamic environment and within tight deadlines
Previous experience in a call center preferable
Excellent organizational and time management skills
Ability to take initiative and be flexible
Energetic, personable, and team-oriented

Work Environment

Physical Demands
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Compliance Coordinator-Participant Services” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Support Coordinator

Department: Participant Services

Reports To: Manager, Support

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Support Coordinator provides assistance and support for all CIEE’s J-1 exchange programs as well as CIEE’s International Study programs. In addition, the individual in this role will be responsible for the support and administration of specific programs based on their language skills and the needs of CIEE participants.

Primary Responsibilities:

Advise students on how to solve problems or concerns around employment, assists them in understanding the cultural nuances of living and working in the United States
Maintain cases and manage your individual incidents in a timely and effective manner
Maintain regular contact with all High School program participants to support their successful completion of the USA High School program
Be a resource for all CIEE Customer Service Representatives, Client Services Staff and Employer Services Staff
Manage and research, as needed, in developing materials or editing materials for the programs. Ensure that website content is accurate and work with the communications team with any updates
Counsel program participants with culture shock as well as and other emotional, mental, and health disorders. Monitor participants that are at-risk
Responsible for handling the 24-hour Emergency Cell Phone on a rotating weekly basis approximately 4-6 times a year
Present and train High School students attending Home Country Orientations prior to arrival to the United States
Update the Department of State contact regarding any ongoing serious cases involving Trainee and Work and Travel participants
Work with and guide field staff for the High School program in the USA
Be a point of contact for international High School partner agents. Communicate individual student’s progress throughout the year long exchange program
Travel to various places in the US and abroad. Willingness to travel to unconventional locations in the US and internationally
Answer phone calls and e-mail inquiries in a professional and timely manner
Develop an expertise of all CIEE exchange programs and the policies that support them
Work with different CIEE teams to solve a variety of customer questions and problems
Other duties as assigned

Knowledge & Skill Requirements:

Bachelor of Science or Arts required
Team player with the ability to work effectively across program teams
Experience in a global and fast-paced work environment
Fluency in a second language (Chinese or Korean) is strongly desired
Excellent organization, communication, presentation, and interpersonal skills
Travel or experience in an International setting is required
Experience living abroad preferred
Some experience in a counseling setting is a plus
Experience working with youth especially of high school age
Strong written and interpersonal communication skills
Must be flexible, possess a positive attitude, and be able to work independently and take initiative

Work Environment

Physical Demands
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 12pm-8pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment
The Support Coordinator position functions in a normal office environment, no special equipment is needed and no hazardous materials are present

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Support Coordinator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Resident Director, Uppsala, Sweden

Department: Study Abroad

Reports To: Regional Director of Operations, Northern Europe

Location: Uppsala, Sweden

CIEE:

A nonprofit, non-governmental organization, CIEE is the world leader in international education and exchange. For 65 years CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. Serving over 300 U.S. college and university consortium members, CIEE operates 60 study centers in over 40 countries that support study abroad programs for over 6,000 students annually. In addition, as the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE helps nearly 25,000 international students participate in U.S. based exchange programs annually. CIEE programs and services span study abroad, teach abroad, international faculty development seminars, and inbound exchange study, work, and internship programs for today’s high school and university students, professionals, and educators.

Summary of Position:

The CIEE Uppsala Resident Director is responsible for the quality and success of programs offered at the CIEE Study Center in Uppsala, Sweden. The position is responsible for coordinating all aspects of in-country operations as well as for long-range planning, program evaluation, and development. The Resident Director is responsible for ensuring the highest levels of program quality and customer satisfaction. This individual must live full-time in Uppsala in order to oversee the program.

Primary Responsibilities:

Academics: oversee and coordinate the academic program in cooperation with the Uppsala University faculty and staff, advise students on course selection prior to the beginning of each semester, organize course registration activities and monitor changes in enrollment in coordination with staff at Uppsala University, submit final registration to CIEE registrar in a timely manner, prepare student grade reports and send promptly to Portland at the conclusion of the program, service as the first point of contact for any students requests for special academic exceptions, complaints, appeal etc.
Student Services: hold regular and well publicized office hours, confer with individual students as necessary and hold regular group meetings, plan and implement all aspects of services (visas and other legal procedures that apply to students, plan and implement pre-departure orientation, airport pick-up and program orientation, cross-cultural information and training, program excursions and field trips, volunteer projects housing, cultural and social activities, facilities (library, computer access etc.), personal counseling and student morale and culture shock, medical and psychological problems, legal matters , conflict resolution and discipline,
Health and Safety: monitor events in community related to health and safety risks, write annual safety audit covering health and safety information for participants, parents and sending schools, secure appropriate medical and professional services, maintain open communication among program sponsors and other who need to know of serious medical problems or injuries, develop and maintain emergency preparedness processes and crisis response plan, communicate to participants applicable codes of conduct and take appropriate action when they are in violation
Program Evaluation: manage the student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses, help facilitate the visits of sending institution and evaluation teams (providing information, coordinating their schedules, establishing appropriate local contacts, setting up group and/or individual meetings with students), write a Resident Director report at the conclusion of each academic year.
Program Management: manage all aspects of the program in accordance with CIEE policies and agreements, manage relationship with host institution (Uppsala University), participate in the formulation of the annual budget, manage program finances, pay invoices, monitor budgeted spending and submit monthly expense reports to the Portland office, coordinate the housing program (Uppsala University Residence halls) and ensure that all necessary payments are made in a timely fashion
Marketing: participate in the writing of program materials (promotional materials, catalogue copy, bulletins, handbooks, arrival information, orientation information, pre-departure reading list, course syllabi, curriculum vitae of teachers, information concerning the country, the locate and the host institution)
Other: assist as needed in the development and implementation of an International Faculty Development Seminar, new CIEE programs, including customized programs, a session at the CIEE Annual Conference, or at other professional meetings, other duties as assigned.

Knowledge & Skill Requirements:

Master’s degree required
Fluency in Swedish and English (both written and verbal)
Knowledge of Swedish culture, history, business practices, and academic environment
Professional work experience in an international education-related position
Familiarity with U.S. higher education and direct experience with U.S. college and university students
Strong leadership skills, meticulous attention to detail, excellent communication skills, and commitment to customer service
Legal right to work in Sweden
Willingness and ability to live full-time (12 months per year) in Uppsala.
Demonstrated integrity, initiative and professionalism
Ability to apply good judgement under pressure and to make reasoned and informed decisions in high-ambiguity situations

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Resident Director-Uppsala” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Chief Financial Officer (CFO)

Reports To: President & CEO

Location: CIEE Headquarters, Portland, Maine

CIEE seeks a CFO who can team with the president and other senior leaders and contribute strategically to its current and future direction, who will be an effective and inspiring leader and manager of the finance and accounting team, and who will bring broad knowledge in critical areas, including international finance and accounting, business operations, currency trading, contracting protocols and procedures, banking relationships, and legal matters. The CFO reports to the president, is a key member of the executive leadership team, and is responsible for developing, implementing, and overseeing CIEE-wide finance and accounting functions and for the long range financial strategy of the institution.

CIEE has retained the executive search firm Isaacson, Miller to assist in this search. All applications, inquiries, and nominations, should be sent electronically and in confidence to: Liz Vago, Managing Associate at 4795@imsearch.com.

Please note that we expect this search process to take several months. The search firm will contact you if they would like to learn more about you or need any additional information.

Program Coordinator, High School Plus Program

Department: F-1 Programs

Reports To: Director High School Plus Program

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The High School Plus Program Coordinator will form partnerships with new private schools throughout the country as well as expand our overseas partner network. The position requires someone who is confident speaking to school administrators and representing CIEE in a professional and knowledgeable manner. Working with the placements team in identifying desirable schools and locations as well as maintaining up-to-date information about current schools will be essential for successful growth of the program. In order to assist the Director, the High School Plus Program Coordinator may be required to travel domestically or internationally to meet with schools or overseas recruitment partners. There will also be a considerable amount of time spent tracking finances directly related to the program.

Primary Responsibilities:

Keep up-to-date with partner school prices, statistics, ratings, student openings, special programs, sports, and activities
Compile and organize lists of potential new partner schools to contact
Track and manage finances related to tuitions, commissions, stipends and overall program spending
Respond to inquiries about the USA High School Plus program
Assist Director with partner school vetting process by visiting partner schools
Attend conferences to network and promote the USA High School Plus Program and foster on-going relationships with principals, teachers, counselors and district administrators
Assist Director in adhering to deadlines for student applications
Continually update and improve the application process in order to streamline this process
Assist Director with on-going web and print updates
Participation as needed in the content planning and implementation of annual programs, which may include international and national meetings and pre-departure and arrival orientations
Participate in weekly team meetings
Domestic and international travel required
Other duties as assigned

Knowledge & Skill Requirements:

Bachelor degree required
Flexible and honest individual with a desire to work in a collaborative, team environment
Excellent written and verbal communication skills
Comfortable presenting to groups of all sizes about CIEE and the USA High School PLUS program
High level organizational skills with a strong attention to detail
Ability to manage several different projects at the same time
Experience using the Microsoft Office Suite, particularly Excel, required
Financial and budgeting experience preferred
Professional experience in a college or university setting preferred, ideally in private school admissions
International work, study, or significant travel experience preferred

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Program Coordinator, HS Plus Program” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Institutional Relations Manager, CIEE Applicant Interview (CAI)

Department: CIEE, China

Reports To: Program Development Manager

Location: Portland, ME or Remote

CIEE:

Summary of Position:

The Chinese Applicant Interview allows schools to easily identify and verify the right applicants from China. CIEE is conducting face-to-face interviews of Chinese applicants and providing evaluative reports & interview videos to U.S. schools. This allows schools to feel confident about all admissions decisions for Chinese applicants. See more about the CAI service here — www.ciee.org/cai

Primary Responsibilities:

Identify, develop, and maintain relationships from lead generation to ongoing customer service with potential institutional partners within the assigned territory or demographic
Make contact with potential partners via telephone and email, conduct campus visits, meetings at conferences and fairs, and make presentations regarding solutions CIEE can bring schools through using the CAI service.
Attend conferences and fairs throughout the year to promote the CAI service and foster on-going relationships with decision makers and administrators
Assist the CAI Manager with all CAI service related tasks in an entrepreneurial setting
Compile and send completed CAI reports to school partners
Participate in weekly team meetings with both U.S. and China-based staff
Maintain a CRM database with all necessary information from U.S.-based CAI activity
Identify, analyze, and report on competitive landscape
Provide weekly reports of leads, contacts, and call plans
Other duties as assigned

Knowledge & Skill Requirements:

Bachelors degree required
5+ years of professional experience
Must be comfortable selling a service in an academic environment
Must demonstrate the ability to communicate fluently, concisely, and creatively using the English language, both verbally and in writing
Must have extremely strong interpersonal skills, be a team player and self started who is able to exercise sound judgment and handle a variety of issues
Demonstrates ability to build trust, value others, drive execution, collaborate with others, solve problems creatively and demonstrate high integrity
Willingness to travel; some evening and weekend work required
Proven ability to meet and exceed defined sales goals
Previous admissions experience preferred
Experience in China preferred

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Institutional Relations, CIEE Applicant Interview (CAI)” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Registration Coordinator

Department: Study Abroad

Reports To: Registrar and Director, Institutional Agreements

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Registration Coordinators (RCs) are primarily responsible for providing excellent customer service to study abroad students, as well as their home school faculty and study abroad advisors, in regard to all aspects of course registration and grades processes for CIEE Study Abroad programs. Additionally, the RC is accountable for efficient processing of student grade reports, tracking progress of course registration and grades-related processes, development of CIEE Academic Record Guides, training of overseas staff on grades and registration-related procedures, and maintaining the Course Catalog and all Courses-related data, as related to an assigned portfolio of programs. The RC also manages all incoming requests for syllabi, and maintains the CIEE syllabus website.

This position is part of a team of Registration Coordinators who work closely with CIEE Study Abroad Advisors, and many other CIEE departments including; Academic Affairs, Program Management (both in Portland and overseas), Institutional Relations, Customized Programs, and Customer Service. The ideal candidate will have excellent organizational skills, a flexible attitude, solid “people” skills and a drive to succeed. The position includes but is not limited to the responsibilities described below and is subject to change.

Primary Responsibilities:

Serve as primary resource for CIEE Portland staff, CIEE overseas staff, program participants, and sending institutions about all Registration and Grades matters
Ensure the integrity of all Course-related data and participant grade reports in the database
Ensure accuracy and conformity of final course and grade reporting, and timely mailing of students’ CIEE Academic Records at the end of each term
Regular, timely, and accurate reporting of grades and registration processing statuses, and releases of held grades
Maintain in-depth knowledge of the academic structure for each program, particularly as related to academic policies, course credits and grade conversions
Processing and responding to incoming alumni transcript requests in a timely manner
Track and follow-up on all student grade appeals and inquiries in a timely manner
Manage and maintain databases related to the assignment of academic course codes for CIEE-administered courses
Collect, review and maintain documents of public and internal course syllabi websites
Develop and maintain CIEE Academic Record program guides
Upon request from Program Management, develop accurate and consistent course codes for CIEE-administered courses
Manage communications with Resident Staff in an organized and transparent manner to ensure timely delivery of grade reports to participants’ home schools
Provide individual training, and develop related training materials, for Resident Staff and Seasonal Staff on general Registration and Grades processes and procedures
Work closely with CIEE Study Abroad Advisors and Resident Staff to develop course-related pre-departure materials, and related maintenance of the Course Catalog in the CIEE database
Develop Registration and Grades-related training materials for CIEE Portland and overseas Staff
Assist with the review of Marketing and web materials related to Registration and Courses
General clerical duties including but not limited to filing, photocopying, mailing, and the generation of letters and enrollment documents
Serve as back-up contact, and assist with additional processing, when other RCs are out of the office
At all times, exercise good judgment and consideration in addressing problems and questions that arise with students, parents, home school advisors, and CIEE staff
Represent CIEE with integrity, accuracy, and in the spirit of its mission
Perform other duties as assigned

Knowledge & Skill Requirements:

Education – Bachelor’s degree required
Work Experience – 2-3 years of full-time experience in a customer service-oriented field required
- Experience working in higher education administration, particularly within a college or university Registrar’s or study abroad office preferred
Administration – Must have superior administrative and organizational skills, extreme attention to detail, and the ability to plan for and manage multiple tasks and priorities simultaneously while meeting tight deadlines
Customer Service – Must have strong customer service skills, the ability to resolve issues fairly and expediently, and be able to exude empathy and control over the phone and in email
Communication – Must have the ability to communicate fluently, concisely, and creatively using the English language, both verbally and in writing, with various audiences
Interpersonal – Must be a team player and self-starter able to exercise sound judgment in all situations
Technology – Must have advanced experience working with Microsoft Office programs (including Word, Excel, Outlook, SharePoint, and PowerPoint) and Windows-based applications. Must know how to set up mail merges and format spreadsheets and documents and be comfortable with learning new databases and technology
Flexibility – Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Registration Coordinator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

International Non Profit Sales Associate-Major Accounts

Department: Employer Sales

Reports To: Director, Employer Relations

Location: Portland, Maine

CIEE:

Summary of Position

CIEE is a non-profit international exchange organization that was established in 1947. CIEE is designated by the U.S. Department of State as a sponsor of the Work & Travel USA program. The program was designed to enable international students to experience the U.S. first-hand while working in seasonal jobs. CIEE is seeking a qualified professional to serve as an International Recruitment Consultant (IRC). The IRC will be responsible for selling CIEE seasonal staffing services to major businesses across the US.

Primary Responsibilities:

Manage current employer accounts
1. Obtain commitments from employers to hire J-1 student workers through CIEE hiring services
2. Identify and cultivate opportunities for job growth within employer group
3. Become trusted advisor/coach for HR professionals or key contact in order to provide consultation on ideal multi season hiring strategy and creating a successful J-1 program
4. Coordinate and present at events for current clients that may include all levels at an organization
Sell CIEE’s program to prospective businesses
1. Lead generation, mainly within current account base.
2. Cold calling (phone and face to face)
3. Obtain commitments from employers to hire J-1 student workers through CIEE hiring services
4. Promote CIEE at regional and national tradeshows
Manage relationships with local business organizations such as industry associations
1. Establish new relationships at all levels of client’s organization
2. Encourage involvement
3. Educate organizations about the Summer Work/Travel program
4. Coordinate events for stakeholders
Hire program participants for employer accounts – hiring may be in person overseas or via webcam
Data management
Perform other duties as assigned

Knowledge & Skill Requirements:

Bachelors degree required
1 – 3 years of sales experience preferred
International travel and/or work experience preferred
Recruitment/Human Resource experience preferred
Computer skills including MS Word, Excel, Outlook and CRM
Excellent organizational and time management skills
Ability to work in a dynamic environment and within tight deadlines
Excellent verbal and written communication skills
Ability to take initiative and be flexible
Energetic, personable, goal and team oriented

This role involves domestic and international travel. International travel may total four weeks a year and domestic travel may be an additional six weeks.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “International Recruitment Consultant – Major Accounts” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Trainee/Intern Program Coordinator

Department: Work Exchanges

Reports To: Director, Internship USA, Professional Career Training USA

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position

The Intern and Trainee programs enable ~5,000 students and young professionals from around the world to undertake structured internship/training programs at host companies across the U.S. each year. These programs are operated under designation by the U.S. Department of State to advance public diplomacy and cultural exchange through the J-1 Exchange Visitor Program.

This position is part of the department that assists applicants and host organizations in identifying and approving internship or trainee opportunities consistent with the intent of the Exchange Visitor Program. The Coordinator is responsible reviewing applications and vetting participants of this program and their host organizations to assess compliance with Department of State regulations and CIEE policy.

Job Responsibilities:

Review Intern/Trainee program applications for compliance with CIEE program guidelines and U.S. Department of State regulations
Conduct vetting of U.S.-based host organizations, following up on points of concern raised in application review
Maintain accurate data records on program applications, proposed training plans and host companies
Communicate application updates and decisions to host organization contacts and a variety of teams within CIEE
Manage relationship between participant and host organization during participant’s program and facilitate any issues or problems with the training plan
Assist in the development of departmental procedures and special Intern/Trainee Program options
Assist with special projects as directed by Director, Internship USA / Professional Career Training USA
Represent other CIEE programs as needed

Skill Requirements:

Bachelor’s Degree required
Excellent verbal and written communication skills (French language is a plus)
Strong organizational skills and attention to detail
Ability to work autonomously within tight deadlines
Flexibility and interest in a dynamic, team-oriented working environment
Computer skills including Microsoft Word, Excel, and Outlook essential
Some evening and weekend work may be required
Potential for domestic and international travel

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Coordinator, Trainee/Intern Program” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

High School Regional Recruitment Consultant-Northeast

Department: USA High School

Reports To: High School Program Director

Location: Home Office

CIEE:

Summary of Position

CIEE is seeing a qualified professional to serve as a High School Regional recruitment Consultant primarily in the Northeast Region. Preference will be given to those candidates located in Massachusetts or New Jersey. The HSRRC will be responsible for program development in designated communities from the ground up. This development requires recruitment and training of Local Coordinators and host families for the placement of incoming international High School students, as well as targeted school recruitment.

Primary Responsibilities:

Network to build new High School exchange program in designated areas
Recruit, manage and motivate field network to place designated quote; develop personal rapport, provide ongoing support to all field representatives
Recruit new schools for the private and public programs, and manage relationships with region’s High Schools
Responsible for lead generation and direct host family recruitment for both private and public programs
Compliance with all State Department regulations and CSIET program standards, and procurement of supporting documentation
Data management
Extensive summer hours as necessary (nights and weekends)
Involves domestic and international travel; valid US driver’s license required
Perform other duties as assigned

Knowledge and Requirements:

Bachelor degree required
Sales experience required
Previous experience recruiting and motivating volunteer network
Cold calling experience helpful
Experience in working with secondary school administration
International travel and/or work experience preferred but not required
Knowledge of the international exchange program is helpful
Computer skills including MS Word, Excel, Outlook and Sharepoint
Excellent organizational and time management skills
Ability to work in a dynamic environment and within very tight deadlines
Excellent verbal and written communication skills
Ability to take initiative and be flexible
Energetic, personable, goal and team oriented

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “High School Regional Recruitment Consultant Northeast” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Compliance Coordinator, USAHS Team

Department: USA High School

Reports To: Director of Compliance and Operations

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position

CIEE’s USA High School Program is a cultural and educational exchange program where 1,400 high school students from around the world attend American high schools while living with host families all across the United States. The Compliance Coordinator position is part of the Compliance Team which assists CIEE field staff in securing compliant documentation for exchange students’ placements under the J-1 and F-1 visa categories.

Primary Responsibilities:

Conduct vetting of host families and follow up on points of concern raised during application review
Administrative support for required U.S. Department of State reports and audits
Administrative support for State-specific registrations and requirements
Track and coordinate the compliance of CIEE’s nationwide network of regional and local field representatives
Maintain accurate data of student placement records
Assist in the development of departmental procedures and policies
Maintain up-to-date Policy and Compliance manuals
Administrative support with State registrations and State requirements
Assist the Director of Compliance and Operations and the Placement Director of USAHS with special projects as directed
Other duties as assigned

Knowledge & Skill Requirements:

Bachelor’s Degree required
Excellent communication skills, both written and verbal
Strong organizational skills and incredible attention to detail
Ability to work autonomously and within tight deadlines
Flexibility and interest in a dynamic, team-oriented working environment
Computer skills including Microsoft Word, Excel, and Outlook are essential
Some evening and weekend work may be required
Potential for domestic and international travel

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Compliance Coordinator, USAHS” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Manager, Institutional Relations - Development

Department: Institutional Relations

Reports To: Sr. Manager, Institutional Relations

Location: CIEE Headquarters, Portland, ME

CIEE:

Summary of Position:

The Manager, Institutional Relations-Development, serves as the primary liaison between CIEE and institutions of higher education not currently affiliated with the Study Abroad division of CIEE, in a designated region. The positions primary functions include establishing and developing relationships with advisors, faculty and administrators of unaffiliated institutions and recruiting students from these institutions to attend CIEE programs. This position reports to a Senior Manager, Institutional Relations and may require significant domestic travel during the high seasons (September-November and February-April).

Primary Responsibilities:

Establish and develop relationships with study abroad office staff, faculty and others at non-CIEE member institutions
Prospect, call on, and close new accounts. Using consultative sales techniques, develop relationships with study abroad office staff, faculty and others to promote CIEE membership and programs
Meet individual and team goals for new members and students who attend our programs. Other goals may be assigned from time to time. These goals are both seasonal and annual. Goals and targets are evaluated and adjusted on a routine basis
Function as CIEE contact for new or lapsed institutions in a region using regular personal, phone and email interaction. Hours may be uneven and fall outside of the typical 9-5 range, particularly for contact with prospective students
Extensive travel may be required - perhaps as much as 15-18 weeks annually required. 90% of travel is domestic, 10% is international
Create and host student-facing activities and perform outreach to potential program applicants via phone and email
Strategize with Sr. Manager, Institutional Relations to plan and implement an annual strategy for achieving goals in region
Collaborate with various internal departments to leverage their expertise for visits to or conversations with key institutions
Represent CIEE at national and regional professional conferences including NAFSA, FORUM and CIEE’s annual conference
Represent CIEE at Study Abroad Fairs, Pre-departure Orientations and other campus events at institutions in region
Maintain detailed records of all activities related to institutions in designated region
Provide input on marketing strategies and materials for programs in assigned portfolio and conduct market research, as necessary
Manage personal travel budget appropriately
Other duties as assigned

Knowledge & Skill Requirements:

4 to 7 years of hands-on experience in consultative sales of intangibles or services
Bachelor degree required
Consultative sales skills–Must have the proven ability to meet targets
Customer service–Must have strong customer service skills and the ability to resolve issues fairly, expediently, and cost-effectively while continuing to manage relationships
Superior written, verbal and phone skills–Must be able to effectively communicate with students, parents, faculty, employees, and industry partners; individually and in groups
Organization and administration–Must have extremely strong administrative and organization skills and be able to ensure the effective coordination of a multitude of activities
Academic–Must have a strong knowledge of U.S. academic institutions and their culture. Must have the ability to function well in a complex institutional framework, have a high tolerance for ambiguity, flexibility, and the ability to respond quickly and appropriately to changing circumstances
Technology–Must have a solid technological background in the Microsoft Office Suite and a willingness to use technology to improve performance
Sales to institutions of higher education, personal study abroad experience, and experience in international education are all preferred attributes
Travel–Must be willing and able to travel extensively
Demonstrated interest in higher education preferred
Valid US driver’s license

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Manager, Institutional Relations-Development” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Senior Manager, Institutional Relations

Department: Institutional Relations

Reports To: Director, Institutional Relations

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Senior Manager, Institutional Relations has responsibility for ensuring the success and growth of a four person sales team while functioning as the primary CIEE contact for two institutional partners. The Senior Manager along with the Director will execute the strategic sales vision, ensuring that our Study Centers receive their targeted number of applications and ensuring that all sending institutions in their teams region receive innovative and excellent customer service. Your team of four includes: 4 field-based, Institutional Relations Managers

The position is focused on relationship management, sales, customer service, management and leadership so success will be based on you and your team’s ability to maintain and increase applications, retain and grow the membership of CIEE’s Academic Consortium, and maintain high customer satisfaction.

Primary Responsibilities:

The Senior Manager, Institutional Relations has many duties and in any given day you will be:

Leading the sales process through direct supervision of your 4 direct reports

Hire, supervise and evaluate the performance of the team
Lead periodic meetings and trainings of staff with the Director
Coach and support team in dealing with important client issues
Manage employee budgets and performance
Develop relationships with key CIEE members

Create, execute, and achieve sales plans to meet goals for growth in enrollments, number of institutions affiliated with CIEE, and programs approved by institutions for both your team and your individual institutions. These plans may contain initiatives such as:

Direct outreach to multiple departments at institutions by phone, email and in-person visits
Participation in industry conferences
Participation in student-facing Study Abroad fairs
Arranging customer visits to our study abroad centers
Arranging visits of CIEE staff to institutions
Fully integrate CIEE’s broader portfolio of program offerings (iNext, CAI, IFDS, Customized, IFDS) into the sales process

Primarily domestic travel, approximately 25% of the time
Performing other duties as required

Accountability

Achieve enrollment, and new membership targets
Achieve industry-leading customer service levels
Responding timely to all questions, issues, problems, and/or needs of our constituents
Representing CIEE with integrity, accuracy, and in the spirit of its mission
Variable compensation will be directly linked to departmental achievement

Knowledge & Skill Requirements:

Minimum 3 years of proven sales team management experience including management of staff, budgets, and client relationships
Proven ability to meet sales targets
Bachelor’s degree required
Proven leadership skills with the ability to lead a staff to achieve its goals and objectives
Excellent administrative and organization skills with the ability to effectively coordinate a large variety of activities
Strong customer service skills with the ability to resolve issues fairly, expediently, and cost-effectively
Must exude professionalism both internal to and external to CIEE and be committed to company values and stated goals
Superior written and verbal communication skills adaptable to all types of audiences including students, parents, faculty, Academic Consortium Board members, employees, and industry partners
Ability to work through and resolve a wide range of issues and be an exemplary ambassador of CIEE and its mission and programs
4 to 6 years of hands-on experience in international education strongly preferred
Strong knowledge of U.S. academic institutions and their culture
Ability to function well in a complex institutional framework, have a high tolerance for ambiguity and flexibility, and be able to respond quickly and appropriately to changing circumstances

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Senior Manager, Institutional Relations” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Network Engineer

Reports to: Information Technology

Department: Director of IT, Support and Training

Location: CIEE Headquarters, Portland, Maine

CIEE

Summary of Position:

The Network Engineer is responsible for designing, installing, maintaining and supporting LAN, WAN and VoIP infrastructures. She/he will provide high-level technical support for voice and data network systems, create and maintain network documentation, maintain hardware and software standards, and complete projects as needed in order to upgrade to new and/or improved communication equipment and procedures. In addition, the Network Engineer must be well versed with the advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices and network management systems.

Primary Responsibilities:

Install, upgrade, and ongoing support of Windows servers
Supervise the administration of systems and servers to ensure availability of services to authorized users
Troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services
Monitor network resources to include Network Security, System Utilization and Backup Utilization
DNS, DHCP configuration and support
Develop and conduct proactive maintenance activities designed to ensure optimal operation of the network
Provide leadership during network incidents and ensure that service is restored as quickly as possible, escalating when required, ensuring the entire business is up to date on networks status
Provide network hardware and licensing purchasing recommendations
Troubleshoot and support Server and PC technical problems (Hardware & Software)
Define and implement practices and procedures related to network administration; backups, escalation procedures, etc…
Manage all network documentation and ensure that all documents and network diagrams are up to date and available for all relevant IT Staff
Other duties as assigned

Knowledge & Skill Requirements:

7-10 years experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Windows Server environment
Advanced knowledge of network performance, hardware and software
Ability to serve as a resource to others in the resolution of highly complex problems
Ability to consistently apply broad knowledge of network administration to the diagnoses and resolution of network problems
Expert understanding of the fundamentals of telecommunication; installations, upgrades, techniques, tools, materials and equipment(routers, switches, frame relay, etc)
Must possess and routinely apply broad knowledge of network related processes and procedures to the completion of complex assignments
Demonstrated hands-on experience implementing and administrating common
- TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
Working knowledge of common network monitoring and security utilities
Excellent interpersonal and communication skills, both written and verbal

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Network Engineer” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Software Engineer, Support and Maintenance

Reports to: Director, Software Engineering

Department: Information Technology

Location: CIEE Headquarters, Portland, Maine

CIEE

Information Technology

We are a team of dedicated designers, developers, QA engineers, and product managers who are mission-driven. We are passionate about cultural exchange as well as software design and development. We are Agile so we can keep up with the changing nature of our business but also project-focused because we know it takes a cross-functional team to make our systems successful in the real world.

CIEE is going mobile and HTML5 while building a RESTful service layer to expose our data and workflows to whatever UIs our design team can dream up. We are enhancing our legacy systems with an eye toward integrating them into our new platform. We are dedicated to improving our current systems now as well as continuously improving our systems in the future.

Summary of Position:

The Software Engineer, Support and Maintenance is a junior position designed to introduce the right candidate to the CIEE development methodology and system landscape. This position will be responsible for second-level technical support, bug fixes, and small improvements to our mission-critical systems. This individual will work with first-level support to identify, debug, and fix data issues and application bugs. He/she will also be required to implement small enhancements and system changes. Additionally, the position should constantly be challenged to define areas that will benefit from automation and/or process improvement. In the future the individual in this position could be evaluated for transition to the project level development team based on performance and potential availability of a new position on the software development team.

Primary Responsibilities:

Debug technical support issues
Resolve technical support issues by manually updating data
Fix bugs
Implement small system enhancements and changes
Evaluate/audit operational applications as requested, and recommend any improvements that could be made.
Perform program design and development activities as required

Knowledge & Skill Requirements:

2 years of experience with SQL and RDBMS, ideally SQL Server
2 years experience with object oriented languages, ideally C#.NET
Professional experience with ASP.NET, Entity Framework, Silverlight, WCF and WCF Data Services
Experience with ASP.NET MVC and AngularJS desired.
Experience with Microsoft SQL Server Reporting Services stand-alone reports and Report Builder models
Experience with Agile Development methodologies
Must be able to work well in a team environment
Flexibility: due to the nature of support demands, ability to multi-task and prioritize is required

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Software Engineer, Support and Maintenance” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Project Management Office Director, Information Technology

Reports to: Chief Information Officer

Department: Information Technology

Location: CIEE Headquarters, Portland, Maine

CIEE

Summary of Position:

CIEE is seeking an experience Information Technology Senior Manager to serve as its PMO Director, IT. This is an exceptional opportunity for an innovative, proven IT leader to join the IT leadership team of CIEE’s Chief Information Officer.

The PMO Director, IT will report directly to the CIO and work closely with the IT leadership team and business management areas ensuring proper prioritization and implementation of PMO methodology, policies and procedures. He/she will establish, manage, promote and govern PMO methods and procedures applied toward multiple IT-based project management activities within CIEE.

The PMO Director role will drive standardized but scalable project management processes to increase project success, provide status reporting at Corporate level, and assist with resource allocation across all the IT Departments. Practical, “hands-on” experience with international project deployments and a deep understanding of project management disciplines, project prioritization, and coordination is required.

A strong candidate will be a self-disciplined Senior Project Manager with very capable PM training & mentoring skills, a proven international project track record, willingness to travel, and aspirations toward directing a PMO.

Primary Responsibilities:

Establish and Institutionalize a Project Management methodology within the IT department to ensure all projects follow established standards and best practices; all in pursuit of on-time delivery, staying within budget, and meeting strategic and business requirements
Manage multiple Projects as required
Mentor IT personnel (and consultants) providing them guidance and leadership with complex and cross-functional technology projects
Communicate project health status that should include an executive summary to CIEE’s IT Management Team and appropriate Stakeholders
Actively lead an eventual PMO Platform deployment where necessary (MS Project Server and Portfolio Server), centralizing all PMO-governed projects in a way to better indicate project health (dashboards), manage resources, track issues and change requests, and initially lead the PMO toward program and portfolio management
Manage and coach a team of project managers ensuring their PMO-governed projects are underway
Ensure that projects have well-defined project managers, project champions, and project sponsors
Evaluate project risks and mitigation plans
Participate (if not facilitate) in Close-Out meetings (lessons learned) and project status & metric reviews
Assist the CIO with creating basic financial management tools including CapEx and OpEx project budgets and descriptions (h/w, s/w, consulting, internal labor), and other related financial information
Review budget proposals, and recommend subsequent budget changes where necessary
Share PM best practices through informal communication channels and/or formal training sessions
Perform other PMO duties as directed by the CIO

Knowledge & Skill Requirements:

Minimum of 15 years progressive information technology experience in a highly competitive corporate environment, managing multiple multi-million dollar projects required
Knowledge and experience in a multi-cultural international environment required
Experience in developing and deploying project best practices, policies, procedures and processes
Strong change management and negotiation skills with ability to work within a matrix-run organization
Experience with negotiating and managing 3rd party vendor/consultants and integrating them as part of project team activities
PMP Certification (or work toward certification) required
Membership, Project Management Institute (PMI) is preferred
Fluency in Spanish or Portuguese is a plus

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Project Management Office Director, Information Technology” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Operations Director, Information Technology

Reports to: Chief Information Officer

Department: Information Technology

Location: CIEE Headquarters, Portland, Maine

CIEE

Summary of Position:

CIEE is seeking an experienced Information Technology Senior Manager to serve as its Operations Director, IT. This is an exceptional opportunity for an innovative, proven IT leader to join the IT leadership team of CIEE’s Chief Information Officer.

The Operations Director, IT will report directly to the CIO and work closely with the IT leadership team and business management areas ensuring proper prioritization and implementation for IT Infrastructure services. This person will lead the planning and implementation of the IT Operations strategy for CIEE, providing IT services supporting both distributed and centralized business operations, to optimize the use of information technology in support of business objectives.

The Operations Director will be responsible for supporting and managing the overall IT Infrastructure (telecom, network and IT support services) for CIEE. This person will create and ensure compliance of standard policies, practices and procedures. He/she will work on highly complex problems where analysis of situation requires complex judgments based on practical and analytical experiences. Work is consistently conceptual requiring innovative analysis and solutions. The Operations Director must exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Day-to-day work will involve a mix of hands-on technical skills, as well as strong management skills.

Primary Responsibilities:

Provide proper IT support services to end users
Manage service providers and/or support team on site
Manage budget for respective area
Manage Human Resources aspects of IT Operations team
Implement practices and procedures related to IT Services, Network and Telecommunications administration (Escalation procedures, etc..)
Manage overall Network & Services support activity within the organization.
Establish and implement Network & Services support policies, procedures and standards and ensures their compliance
Project Network & Services support resource requirements and make recommendations to senior management
Train business users
Plan and organize department to meet specific business goals and objectives through the management of individual contributors
Become a role model and mentor in setting PC & Server hardware strategies and methods
Manage large, complex projects that are longer-term in nature or that have been identified as critical and have priority to the organization
Understand business needs when selecting methods and techniques for identifying the goals and objectives of IT support
Manage support departments to provide innovative solutions to business user needs
Set support standards when establishing priorities as they relate to the achievement of short and long-term business objectives
Other duties as assigned

Knowledge & Skill Requirements:

dvanced knowledge of telecom, network performance, hardware and software
Ability to apply comprehensive knowledge in the planning, designing and maintenance of new and existing PC systems
Serve as a resource to others in the resolution of highly complex problems
Must possesses, apply and demonstrate a diverse and comprehensive knowledge and experience of operating systems, hardware components, and software programs
Experience with negotiating and managing 3rd party vendor/consultants and integrating them as part of IT day to day team activities
Minimum of 15 years professional experience required
Minimum of 7 years experience in a supervisory role within an IT support area required
Bachelor's Degree in Computer Science or equivalent required
Knowledge and experience with ServiceNow is a plus
Fluency in Spanish or Portuguese is a plus

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Operations Director, Information Technology” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Talent Acquisition Manager

Reports to: Vice President of Human Resources

Department: Human Resources

Location: CIEE Headquarters, Portland, Maine

CIEE

Summary of Position:

The Talent Acquisition Manager will be a strategic leader in the planning, design, management and execution of all domestic and international recruiting activities. The position oversees the identification of potential candidates, interviewing, selection, and placement of candidates for employment. He/she ensures that the recruiting strategy, methodology, and processes are aligned with the company's talent strategy and desired employee capabilities/skills. In addition, the Manager will support the VP, Human Resources on compensation related projects. CIEE is committed to implementing compensation structures to better link pay with performance at the corporate, unit and employee level.

The Talent Acquisition Manager directs the design and placement of employment advertising including social media. This position is responsible for ensuring compliance with all legal aspects of the recruiting function. Additionally, this position is responsible for developing strong relationships with community groups and professional networking organizations to proactively identify talent. The Manager will work together with the Talent Acquisition Specialist to support the employment goals of the organization.

Primary Responsibilities:

Partner with hiring managers to attract and recruit top talent aligned with Company culture and values
Partner with hiring managers to ensure the integrity of the recruiting processes including adherence to Company recruiting standards
Assist hiring managers to write job descriptions to ensure compliance with employment laws
Develop social media strategies used for employer branding and candidate generation
Identify social media key performance indicators for reporting purposes
Revamp CIEE website’s careers section in collaboration with the Marketing team
Implement an Applicant Tracking System on existing HR database
Manage and oversee vendor partnerships
Educate management on hiring process and best recruitment practices
Manage the Talent Acquisition Specialist
Assist the VP, Human Resources on design and implementation of compensation structures
Other duties as assigned

Knowledge & Skill Requirements:

BA/BS in Business, Human Resources Management or related field
5+ years management and full cycle recruiting experience
5+ years of experience with creative candidate sourcing including the use of social media outlets
Experience implementing an Applicant Tracking System preferred.
Must possess sound judgment and consultative skills in decision making and strategic planning
Experience in developing partnerships with vendors
Strong written and verbal communication skills
Excellent organizational skills, ability to multi-task and good attention to detail
Strong knowledge of recruiting and employment practices
Extensive knowledge of federal and state employment laws
Must have strong Microsoft Office skills.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Talent Acquisition Manager” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Administrative Director, Shanghai

Reports To: Center Director

Department: CIEE Study Centers

Location: Shanghai, China

CIEE:

Summary of Position:

The primary responsibility of the Administrative Director (AD) is to provide administrative support to educational program services and to help ensure the quality of all programs offered at the CIEE Study Center in Shanghai, China, which currently include the following:

Accelerated Chinese Language
Business, Language, and Culture
China in a Global Context
Summer Accelerated Chinese Language
Summer Business, Language, and Culture
Gap Year Abroad
Summer International Faculty Development Seminar
Custom Programs

Primary Responsibilities:

ADMINISTRATION:

The Administrative Director is responsible for the day-to-day administrative functions, such as on-site course enrollment and host university registration, administrative calendar and class scheduling, data collection and processing of student attendance and grade reports, educational fieldtrips and site visits, internship program and service learning projects, customized programs, student learning outcome assessment, Online Pre-Departure Orientation, on-site orientation, monthly program meetings, campus and community engagement, extra-curricular activities.

PROGRAM MANAGEMENT:

Assist the Center Director (CD) to manage all aspects of program logistics in accordance with CIEE policies and relevant agreements
Establish an evaluation mechanism to measure student learning outcomes
Meet weekly with the CD in private and/or as part of regular managerial meetings to report on progress and challenges
Assist the CD to coordinate the summer International Faculty Development Seminar (IFDS) in Shanghai
Assist the CD to coordinate customized programs, summer internship programs and other ad hoc programs
Manage student course registration and send promptly to the CD within two weeks following the first day of classes each term for approval; collect course grade reports and process student grade reports and send to the CD within two weeks following the conclusion of the program for approval; ensure that student grade reports are consistent with faculty course grade reports and that grade explanation forms are provided when necessary
Plan, coordinate and lead all co-curricular activities related to area studies courses and the weekend and weeklong fieldtrips
Provide assistance to the CD to coordinate Service Learning projects that engage students in experiential learning with local communities as an integrated aspect of courses and programs, and administer regular student learning assessment
Attend planning meetings with the CD, Chinese Language Director, Manager of Student Services and other relevant staff prior to each semester and ongoing during the year to ensure program goals are met and that planned activities and excursions effectively support these goals
Maintain the Study Center library and expand its collection to support the programs and courses on offer
Work with students to provide logistical support for undergraduate research projects and student service learning conferences

PROGRAM EVALUATION:

Work together with the CD to design and revise observable and measurable program learning goals and be responsible for managing internal evaluations designed to ensure program goals are met
Study and provide comments on internal and CIEE student program evaluations and Academic Consortium Board (ACB) evaluations; assist the CD to facilitate visits from the ACB evaluation teams with logistical arrangements and participate in the formulation of an action plan based on their recommendations
Write commentary for all components of all programs and work with the CD to write the annual program reports

STUDENT SERVICES:

Communicate promptly with the CD any student academic difficulties, health problems, discipline issues, attendance problems, or unauthorized absence from the program site
Collaborate with the Manager of Student Services to facilitate most aspects of program services, such as scheduling academic meetings, course registration, and student advising for the CD during on-site orientation, and required monthly program meetings
Communicate promptly to the CD any concerns related to student academic learning, and attendance

STAFF MANAGEMENT:

Collaborate with the Chinese Language Director and the Manager of Student Services to support program logistics and activities
Supervise the Academic Affairs Coordinator to manage all program related affairs, including data collection, class scheduling, course materials, classroom reservation, academic handbooks, student and faculty evaluations, class fieldtrips, library services, reading materials for weeklong and weekend field trips, and other logistical service support as needed
Meet with the Academic Affairs Coordinator for weekly planning and ongoing performance management
Conduct staff annual performance assessment and report to the CD

MARKETING:

Participate in the writing of program materials (program catalog copy, bulletins, handbooks, pre-departure materials, course syllabi, faculty curriculum vitae, etc.)
Assist the CD to present the program to individual site visitors from prospective sending intuitions and to members of the CIEE consortium, and help host any CIEE group site visits, and ACB program evaluators as needed
Collaborate with the Manager of Student Services to draft weekly and monthly newsletters sent to CIEE stakeholders

OTHER:

Support the development and implementation of various new program proposals in-line with CIEE’s strategic goals
Strong understanding of the governance mechanisms of CIEE and the roles and contributions of the ACB and its committees; and

ACCOUNTABILITY:

The Administrative Director is also accountable for:

Vigilant monitoring of program standards and integrity;
Other duties as assigned
Maintaining the CIEE commitment to providing and preserving a safe and supportive environment for students and employees where individual ideas and uniqueness are recognized, valued, and given the opportunity to grow.

JUDGEMENT, DECISION-MAKING AND PLANNING:

The Administrative Director must be able to continually and often immediately apply sound judgment and knowledge to the expedient resolution of a broad range of issues relative to but not exclusive of individual students, including emergencies, and the like.

CONFIDENTIALITY:

The Administrative Director has access to confidential information regarding:

organizational changes and strategic initiatives;
budget information pertaining to the program;
employee salary information and personnel files;
student personal, financial, physical and mental health records; and
student academic progress and performance.

The individual in this position must be able to simultaneously balance confidential information and information that can be/needs to be shared in order to effectively solve a variety of different issues. The individual must show superior judgment when dealing with confidential information.

WORKING CONDITIONS:

This is a full-time and year-around position, with administrative responsibilities during fall, spring and summer terms.
Office hours are from 9:00 am to 5:30 pm, five days per week, but may require emergency response 24 hours/day, any day of the week.
This position requires travel 10-20% of the year, including domestic fieldtrips with students and possible international travel for institutional visits, conferences, and general meetings.

Knowledge, Experience and Skills Requirements:

Master’s degree required
Native or near-native communication skills in English and Mandarin Chinese
Seasoned professional with at least 5 years managerial experience in study abroad, international education exchange, or related not-for-profit organization
Previous experience studying abroad or working in China, in-depth knowledge of Chinese culture and society, and first-hand knowledge of U.S. and Chinese academic institutions and their culture
Exceptional organizational skills and proven experience developing, implementing, and managing projects and processes
Superior written and verbal communication skills in English
Excellent interpersonal skills and ability to communicate effectively with students, parents, and school officials, and to work well with colleagues as both a team leader and team player
Proficiency with Microsoft Suite of software and proven interest in using technology to improve business functions

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Shanghai Administrative Director” in the subject line. We will contact those candidates we would like to meet to further discuss this exciting opportunity. No phone calls please.

Alumni Summer Internship 2013

You've studied abroad with our organization, now come be a part of it!

The alumni internship program identifies a cohort of exceptional CIEE alumni – who have participated in a CIEE study program – to serve as paid interns at our Portland office or CIEE Study Center for 9 weeks between June and August 2013.

Summer Interns are appointed to an engaging and challenging project that has a high impact on both the students’ professional skill set and ultimately CIEE’s family of programs. These projects include: research, web design; social media; communications; market research; business planning; program assessment; or new program development.

The summer internship program also deeply supports our partnership with colleges and universities by providing professional mentoring and reflective group activities that have specifically developed to further cultivate the professional skills of students following their experience abroad. Interns will learn how to work effectively in an intercultural setting through one-on-one mentoring and a weekly seminar that involves reflective discussion and ways students should leverage their study abroad experience in an intentional and thoughtful manner throughout their career.

Go to this link to learn more specifics and how to apply: http://www.ciee.org/study-abroad/alumni/internship/

SharePoint Administrator

Reports To: Director, Training & Support

Department: Information Technology

Location: CIEE Headquarters in Portland, Maine

CIEE:

Established in 1947, CIEE is the nation’s oldest and largest nonprofit international education and exchange organization. Serving over 300 U.S. College and University consortium members, CIEE operates sixty study centers in over forty countries that support study abroad programs for over 6,000 students annually. In addition, as the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE helps over 25,000 international students participate in U.S. based exchange programs annually.

As the industry leader for over 65 years, we strive to lead a robust community of international program providers and sponsors through innovation, exemplary service and exceptional efficiency. Our success depends on having the very best professionals. CIEE is committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceed expectations in every challenge.

Summary of Position:

The SharePoint Administrator will possess expert level knowledge of SharePoint and will have experience performing administrative and design tasks within the SharePoint 2010 environment. This person will create and implement systems needed for the business for collaboration, document management and workflow. The person who fills this role we be the public face of SharePoint in our organization; will demo and evangelize SharePoint to effect good user adoption; will provide specialized application consulting services with regards to infrastructure and web content management solutions provided by SharePoint.

Primary Responsibilities:

Manage the SharePoint 2010 Server Infrastructure, User Access and Application Deployment
Lead the planning and execution of tasks related to any new functionality, to include upgrades, third-party solutions, integration with existing systems and custom in-house solutions
Develop, configure and maintain enterprise lists, site collections, and business connectivity services
Design and implement a compliance strategy to include retention policies and schedules
Design and implement InfoPath forms, to include workflow designs and end-user training
Work directly with Business Analysts to design and develop solutions to address business needs and opportunities, propose changes that would make the SharePoint environment a more effective solution for all staff

Knowledge, Experience and Skills Requirements:

Bachelor’s Degree
3- 5 years hands-on expert knowledge of SharePoint 2007 and 2010 environments in an administrative capacity
Expert level experience with SharePoint Designer
Proven knowledge of custom workflow design, InfoPath forms development and strong knowledge of Microsoft SQL Server
Excellent written and oral communication skills
Strong interpersonal skills in a cross functional team based environment

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “SharePoint Administrator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Regional Director of Operations-Asia

Reports to: Senior Program Director

Department: Study Abroad

Location: Asia

CIEE:

Council on International Educational Exchange is a non-profit, non-governmental organization committed to our mission to help people gain understanding, acquire knowledge, and develop skills for living in a globally interdependent and culturally diverse world. Founded in 1947, CIEE is a worldwide leader in international education and exchange programs.

Summary of Position:

The Regional Director of Operations has overall business management responsibility for a set of CIEE Study Centers in a particular region of the world, requiring the delivery of high-quality programming, logistics and related services.

The Regional Director of Operations (RDO) oversees the administration of study abroad programs in his/her region and works closely with other managers to deliver faculty and other special programs (Teach, GAP, IFDS and customized) at the CIEE Study Centers. The RDO achieves objectives through the supervision and management of resident staff as well as through strong collaboration with other business units at CIEE that directly impact successful delivery – Academic Affairs, Enrollment, Institutional Relations, Finance, Marketing, Human Resources, Information Technology, and Participant Services.

The RDO plays an integral role in the overall management of CIEE Study Centers while contributing in all key areas of business and financial management, as well as development and strategic planning. This position requires the use of superior judgment and the ability to make key decisions relative to (but not exclusive of) policy, timing, and implementation in all areas of responsibility. Additionally the RDO must continually, (and often immediately) apply sound judgment and knowledge to the expedient resolution of a broad range of issues relative to (but not exclusive of) individual students, Study Center staff, emergencies, and the like.

Primary Responsibilities:

Program Delivery & Onsite Students

Oversee the delivery of high quality academic programs
Oversee the delivery of high quality co-curricular program components including cultural activities, and community engagement
Oversee the delivery of high quality housing and student services

Human Resources Management

Recruiting, developing and retaining resident staff
Day-to-day management of resident directors
Making and assisting with termination decisions regarding resident staff
Oversee performance management process for resident staff
Oversee conversion to and usage of UltiPro Human Resources database system
Train resident staff on an on-going basis and help with planning of group resident staff trainings
Understand and adhere to local labor laws
Vacation approval and recordkeeping
Create and maintain specific content for each location/region for overseas employee manual

Finance

Train resident staff on new financial systems
Build annual program and capital expenditure budgets in consultation with Resident Directors and Portland-based management team.
Monitor Study Center financial performance on a monthly basis
Work with resident staff on negotiation of local host university financial protocols and fees and facility leases and other agreements.
Establish and oversee financial controls protocols
Oversee cash flow management with Finance Department
Responsibility for Study Center margins

Legalization Issues

Help coordinate and lead on-going management of CIEE legal entities in each location and determine best legal structure for each (ie: review current legal structure) for existing and new operations
Lead overall legalization efforts in locations in which a new or different legal entity structure is required
Oversee legal issues pertaining to site

Host Institution Relations

Work closely with Resident Director to negotiate agreements/maintain relationships with host institutions in each location.
Annual update of financial agreements with local partners

Facilities & Equipment

Ensure leases are up-to-date for all CIEE program facilities.
Ensure Study Center equipment meets CIEE standards (computers, audio visual equipment, etc.)
Responsible for physical space (office/building) for each Study Center in region
Maintain all documentation related to program facilities and equipment
Manage IT infrastructure needs

Safety Protocols & Risk management

Manage effective and expedient response to all health, safety, and security incidents
Work closely with Portland management team and resident staff on monitoring and mitigation of local risks, including possible political disruptions and natural disasters
Communicate with stakeholders as necessary in response to individual or group incidents

Administrative

Oversee syllabi process to ensure they follow CIEE format and are submitted in a timely manner
Review student evaluations and make recommendations
Collect and review annual Resident Director reports and follow up
Write Critical Components Review (CCRs) reports for Senior Program Directors and Academic Consortium Board
Manage and resolve administrative issues/problems related to Study Centers
Manage high level interaction with parents and administrators as necessary

Marketing

Work closely with Portland management team, Institutional Relations, and Marketing to develop strategy for increasing enrollment at new or under-enrolled study centers.
Ensure CIEE brand is well-represented at site
Ensure all regional programs are well-represented in CIEE marketing materials
Review print and web text on a regular basis ad communicate necessary changes to marketing team

Program Development

Participate in program development as directed

Knowledge & Skill Requirements:

Business experience – seasoned professional with 8-10 years minimum work experience with five years of that in hands on managerial experience in study abroad, international educational exchange, or a related higher education institutional setting
Budgeting and financial analysis – Proven experience developing and managing budgets
Seasoned leadership skills – Proven ability to lead a team through the complexities and challenges of a broad range of operational, programmatic, and student affairs issues
People management – proven ability to be an extremely strong people manager and be able to accomplish challenging objectives and goals through others
Process Management – Experience developing, implementing, and managing projects and/or processes
Customer service – Extremely strong servicing skills and the ability to resolve issues fairly, expediently, and cost-effectively
Academic Culture &– In depth knowledge of and first-hand experience with U.S. academic institutions and their culture and processes
Thought leadership – Ability to challenge the way we do business, encourage new ideas/approaches, and understand broader implications of a wide range of business issues
Integrity – Role model for professionalism and commitment to CIEE values and stated goals. Must exhibit such professionalism both internally (for all employees) and externally (for constituents and partners)
Interpersonal skills – Ability to engender the trust and confidence of a number of stakeholders and be able to deal effectively with a wide variety of often sensitive issues
Superior written and verbal communication skills – Ability to effectively communicate with students, parents, faculty, members of the ACB and other employees. Must be able to understand, work through, and resolve a wide range of both business and academic issues
Technical skills – Familiarity with the Microsoft suite of software and proven interest in using technology to improve business functions
Language/Culture – Fluency in English required; proficiency in second language related to region preferred
Regional Experience – Familiarity and experience with multiple locations within the assigned region a plus

Educational Requirements

Master’s degree required

Working Conditions

Travel 1/5 time and 24/7 availability in case of urgent situations

Additional Skills and Experience

Ability to function well in complex institutional framework
High tolerance for ambiguity, and flexibility necessary to respond quickly and appropriately to changing circumstances
Presentation, knowledge, background, and experience must be credible to local and U.S. administrators
Maintain CIEE commitment to providing and preserving a safe and supportive environment in which individual ideas and uniqueness are recognized, valued and given the opportunity to grow
Superior judgment when dealing with confidential information
Exemplary ambassador of CIEE and its mission and programs

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Regional Director of Operations" and the region of the world you are applying for in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Resident Director-Sharjah UAE

Reports to: Regional Director of Operations, Middle East-Northern Africa

Department: Study Abroad

Location: Sharjah, United Arab Emirates

CIEE:

Summary of Position:

The CIEE Sharjah Resident Director is responsible for the quality and success of the programs offered at the CIEE Study Center in Sharjah, United Arab Emirates. The position is responsible for all aspects of in-country operations as well as for long-range planning, ongoing program evaluation, development, and marketing. The Resident Director is responsible for ensuring the highest levels of program quality and customer satisfaction. This individual must be willing to live full-time in the UAE 12 months per year in order to oversee the CIEE programs.

Primary Responsibilities:

Academics:advise students, determine program requirements, monitor academic performance, facilitate registration, monitor quality of instruction and assessment of student work, prepare student grades reports, maintain library, if appropriate teach one or more courses
Student Services: hold regular office hours for him/herself and arrange other staff to do so, confer with individual students, plan and implement all aspects of services (visas, orientation, cross-cultural information and training, housing, cultural and social activities and excursions, facilities, personal counseling, medical and psychological problems, legal matters, conflict resolution and discipline), supplement academic program with guest lectures and site visits, build portfolio of volunteer and/or internships opportunities for students
Student Services: hold regular office hours for him/herself and arrange other staff to do so, confer with individual students, plan and implement all aspects of services (visas, orientation, cross-cultural information and training, housing, cultural and social activities and excursions, facilities, personal counseling, medical and psychological problems, legal matters, conflict resolution and discipline), supplement academic program with guest lectures and site visits, build portfolio of volunteer and/or internships opportunities for students
Program Evaluation: design appropriate evaluation mechanisms, facilitate visits of CIEE Academic Consortium Board (ACB) evaluation teams, read and provide comments on the ACB Team Report after the evaluation, participate in the formulation of an action place based on the Team Report, write Resident Director report at the end of each academic year
Program Management: manage all aspects of the program in accordance with CIEE policies and agreements, manage relationship with host institution, participate in the formulation of the annual budget, establish and maintain local banking arrangements, manage program finances and submit monthly expense reports to the Portland office, assist CIEE Portland staff in assuring the legal basis for the program and staff, hire, supervise and pay staff and/or staff members
Marketing: participate in the writing or program materials, represent the program on sending school campuses, at fairs, conferences and other events according to a schedule put together by the CIEE Portland staff
Other: assist in the development and implementation of new CIEE programs and customized programs, support home office in promoting and establishing other CIEE activities in country, build a database of CIEE Alumni students attending program, and other duties as assigned.

Knowledge & Skill Requirements:

M.A. degree required; Ph.D. preferred
5-7 years’ professional work experience, preferably in an international education-related position
Professional expertise and experience in Community Public Health
Strong leadership skills and a commitment to customer service
Familiarity with U.S. higher education and direct experience working with U.S. college and university students
In-depth knowledge of Batswana culture, history, business practices, and academic environment
Fluency in English, written and oral. Abilities in Setswana in preferred
Willingness and ability to live full-time (12 months per year) in Botswana. Preference will be given to candidates who are currently legal residents in Botswana.
Integrity—Must be a role model for professionalism and commitment to company values and stated goals. Must exhibit such professionalism both internally (for all employees) and externally (for students, parents, faculty, and industry partners).

***The Resident Director is expected to be on call for emergency circumstances 24 hours a day, 7 days a week. Occasional travel is expected on occasion.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "CIEE Gaborone Resident Director" and the region of the world you are applying for in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.

Resident Director, Gaborone, Botswana

Reports to: Regional Director of Operations, Africa

Department: Study Abroad

Location: Gaborone, Botswana

CIEE:

Summary of Position:

The CIEE Gaborone Resident Director is responsible for the quality and success of the programs offered at the CIEE Study Center in Gaborone, Botswana. The position is responsible for all aspects of in-country operations as well as for long-range planning, ongoing program evaluation, development, and marketing. The Resident Director is responsible for ensuring the highest levels of program quality and customer satisfaction. This individual must be willing to live full-time in Botswana 12 months per year in order to oversee the CIEE programs.

Primary Responsibilities:

Academics:advise students, determine program requirements, monitor academic performance, facilitate registration, monitor quality of instruction and assessment of student work, prepare student grades reports, maintain library, if appropriate teach one or more courses
Student Services: hold regular office hours for him/herself and arrange other staff to do so, confer with individual students, plan and implement all aspects of services (visas, orientation, cross-cultural information and training, housing, cultural and social activities and excursions, facilities, personal counseling, medical and psychological problems, legal matters, conflict resolution and discipline), supplement academic program with guest lectures and site visits, build portfolio of volunteer and/or internships opportunities for students
Student Services: hold regular office hours for him/herself and arrange other staff to do so, confer with individual students, plan and implement all aspects of services (visas, orientation, cross-cultural information and training, housing, cultural and social activities and excursions, facilities, personal counseling, medical and psychological problems, legal matters, conflict resolution and discipline), supplement academic program with guest lectures and site visits, build portfolio of volunteer and/or internships opportunities for students
Program Evaluation: design appropriate evaluation mechanisms, facilitate visits of CIEE Academic Consortium Board (ACB) evaluation teams, read and provide comments on the ACB Team Report after the evaluation, participate in the formulation of an action place based on the Team Report, write Resident Director report at the end of each academic year
Program Management: manage all aspects of the program in accordance with CIEE policies and agreements, manage relationship with host institution, participate in the formulation of the annual budget, establish and maintain local banking arrangements, manage program finances and submit monthly expense reports to the Portland office, assist CIEE Portland staff in assuring the legal basis for the program and staff, hire, supervise and pay staff and/or staff members
Marketing: participate in the writing or program materials, represent the program on sending school campuses, at fairs, conferences and other events according to a schedule put together by the CIEE Portland staff
Other: assist in the development and implementation of new CIEE programs and customized programs, support home office in promoting and establishing other CIEE activities in country, build a database of CIEE Alumni students attending program, and other duties as assigned.

Knowledge & Skill Requirements:

M.A. degree required; Ph.D. preferred
5-7 years’ professional work experience, preferably in an international education-related position
Professional expertise and experience in Community Public Health
Strong leadership skills and a commitment to customer service
Familiarity with U.S. higher education and direct experience working with U.S. college and university students
In-depth knowledge of Batswana culture, history, business practices, and academic environment
Fluency in English, written and oral. Abilities in Setswana in preferred
Willingness and ability to live full-time (12 months per year) in Botswana. Preference will be given to candidates who are currently legal residents in Botswana.
Integrity—Must be a role model for professionalism and commitment to company values and stated goals. Must exhibit such professionalism both internally (for all employees) and externally (for students, parents, faculty, and industry partners).

***The Resident Director is expected to be on call for emergency circumstances 24 hours a day, 7 days a week. Occasional travel is expected on occasion.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "CIEE Sharjah Resident Director" and the region of the world you are applying for in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.