Careers

CIEE is always looking for highly motivated staff members with a strong mission commitment who thrive in a fast paced, multitasking environment. If you're energetic and internationally focused, CIEE may be the organization for you.

CIEE is committed to a policy of equal opportunity for all qualified employees and applicants for employment without regard to race, religion, color, age, sex, sexual orientation, marital status, national origin, handicap or disability, or status as a Vietnam era or special disabled veteran.

Due to federal regulations associated with some programs a Criminal Background Check is required as a condition of employment for all domestic positions.

Employment opportunities currently available with CIEE:

Host Families

Study Abroad Advisor

High School Regional Recruitment Consultant-Northwest

International Non-Profit Sales Associate

Project Manager, Applications

Staff Accountant

Senior Coordinator Custom and Faculty Led Programs

High School Regional Recruitment Consultant-Midwest

Communications Manager

Registration Coordinator

Account Receivable Specialist

Client Services Coordinator

Assistant Director, Shanghai Study Center, China

Placement Coordinator, USA High School

High School Regional Recruitment Consultant

Enrollment Coordinator, USA HS

Compliance Coordinator, USA HS

Account Manager, High School Plus Program

Academic Director: Center for Teaching and Learning

Vice President of Academic Affairs

Director of Enrollment and Admissions

Senior Manager, Institutional Relations

Regional Director of Operations-Asia

Volunteer Opportunity – CIEE Host Family

Please help us make a difference in the world!
Founded in 1947, CIEE is a non-profit, non-governmental organization dedicated to quality exchange and global learning opportunities. The USA High School Program brings over 1300 High School students from 55 different countries, each year to this country to live with volunteer families. CIEE’s mission is to help people gain understanding, acquire knowledge and develop skills for living in a globally interdependent and culturally diverse world. We are accomplishing our mission through diverse programs such as our High School Exchange.

Summary:
CIEE's host families are as different as its students and can be with or without children as well as single adults. But one thing that unites all of them is a strong sense for the importance of cross-cultural understanding in today's world. They are curious, open-minded, loving and willing to help a young student to adjust in a new environment.

Requirements:

Welcome a student into your home as a family member.
Provide the student with a single bed, either sharing the room with a child of the same gender and approximate age, or having a single bedroom. A quiet place for study must also be available.
Provide meals with the exception of lunches on school days.
Provide your student with necessary transportation or assisting in arranging alternate transportation i.e. a bike, car pool, etc. to and from school
CIEE's students will have their own spending money for the duration of their stay as well as medical insurance.

CIEE Host Families are provided with:

A Host Family Orientation that is culturally specific to your student.
A team of dedicated Support Counseling staff based in the main office.
Up to date information regarding hosting on our website.
Regular supervision and guidance from a local representative.
24 hr emergency assistance

Due to federal regulations a background check will be conducted as a condition of volunteering.

Apply:
Interested Candidates please fill out an online application at http://usahs.ciee.org/HighSchool/HostFamily/Registration.aspx

For further information please visit www.ciee.org/hs/host or email highschool@ciee.org.

Study Abroad Advisor

Department: Enrollment, Study Abroad

Reports To: Manager, Enrollment

Location: CIEE Headquarters, Portland, Maine

CIEE:

A nonprofit, non-governmental organization, CIEE is the world leader in international education and exchange. For 65 years CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. Serving over 300 U.S. College and University consortium members, CIEE operates sixty study centers in over forty countries that support study abroad programs for over 6,000 students annually. In addition, as the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE helps nearly 25,000 international students participate in U.S. based exchange programs annually. CIEE programs and services span study abroad, teach abroad, international faculty development seminars, and inbound exchange study, work, and internship programs for today’s high school and university students, professionals, and educators.

We strive to lead a robust community of international program providers and sponsors through innovation, exemplary service and exceptional efficiency. Our success depends on having the very best professionals. CIEE is committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceed expectations in every challenge.

Summary of Position:

The Study Abroad Advisor (SAA), based in the CIEE Portland office, has primary responsibilities for meeting and exceeding enrollment targets for study abroad programs in the assigned region. The SAA is responsible for proactive outreach and conversion of inquiries, applicants and accepted program participants. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.

The SAA advises prospective students, reviews study abroad program applications and makes decisions regarding acceptance to CIEE study abroad programs.

Primary Responsibilities:

Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the inquiry, application and predeparture process
Execute strategies to inform students about CIEE programs at all phases of the inquiry and application process, and to improve student retention
Provide superior customer service throughout the admissions and predeparture process
Process applications efficiently and accept students to CIEE programs
Initiate regular, proactive and timely contact with inquirers, applicants, participants, parents, and study abroad advisors throughout the entirety of the enrollment cycle with the goal of increasing program enrollments
Maintain in-depth knowledge of each program and proactively discuss components (academics, housing, etc.) of each program with applicants
Ensure the integrity of participant data in the database systems
Assist in editing pre-departure materials, visa instructions and other information delivered to participants upon acceptance to a CIEE program.
Work with Program Management and Institutional Relations to contribute to program team efforts in recruitment, marketing and program development for the region.
Participate in outreach to university study abroad offices in support of program marketing efforts
Serve as back-up contact when other advisors are out of the office
At all times, exercise good judgment and consideration in addressing problems and questions that arise with students, parents and CIEE staff
Perform other duties as assigned

Accountability

The Study Abroad Advisor is accountable for:

Converting applicants to paid participants
Implementing strategies to turn student inquiries into completed applications, and to increase student retention
Responding in a timely manner to all questions, issues, problems, and/or needs of the students, parents, study abroad advisors, resident staff and CIEE Portland Staff related to the job duties as outlined.
Upholding the highest level of customer service in any situation
Maintaining efficiency in processing applications
Accuracy of data and other participant details
Timely and organized delivery of participant information and materials to onsite Resident Staff
Representing CIEE with integrity, accuracy, and in the spirit of its mission

Knowledge & Skill Requirements:

Education - Bachelor’s degree required.
Work Experience – 1-2 years of work experience in a sales and/or customer service oriented field. Demonstrated interest in education abroad or higher education is preferred.
Experience Abroad - Personal study or living abroad experience is required.
Sales – Demonstrated success in achieving sales or enrollment targets strongly preferred.
Customer Service - Must have strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email.
Time Management - Must have the ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines.
Administration - Must have strong organizational and administrative skills and extreme attention to detail.
Travel - Must be willing and able to travel regularly in support of program outreach efforts. Travel will be approximately 15% of year.
Technology - Must have solid experience working with Microsoft Office Programs including Word, Excel and Outlook. Must know how to set up mail merges and how to format spreadsheets and documents. Experience with CRM systems preferred. Must be comfortable with learning new databases and technology.
Flexibility – Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities

Work Environment:

Physical Demands:

Lifting: 0-25 lbs
Frequency of lifting: infrequent
Typical business day: 9am-5pm

Additional Physical Demands

Ability to speak and listen on a telephone
Ability to type, and view a computer screen
Ability to bend and sort paperwork in a filing cabinet.

Visual, Hearing, Dexterity & Mental Demands

Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Study Abroad Advisor” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

High School Regional Recruitment Consultant-Northwest

Department: USA High School

Reports To: High School Program Senior Regional Director

Location: Oregon/ Montana/Alaska/Idaho

CIEE:

Summary of Position:

CIEE is seeking a qualified professional to serve as a High School Regional Recruitment Consultant for Oregon, Alaska, Idaho, and Montana. Based out of a home field office, the HSRRC will be responsible for program development in designated communities from the ground up. This development requires recruitment and training of Local Coordinators and host families for the placement of incoming international High School students, as well as targeted school recruitment.

Primary Responsibilities:

Maintain and develop new high school relationships for the exchange program in designated states.
Recruit, manage and motivate field network to help the team place their designated quota; develop personal rapport, provide ongoing support to all field representatives.
Recruit new schools for the private and public programs.
Generate leads and direct host family recruitment for both private and public programs.
Compliance with all State Department regulations and the Council for Standards on International Educational and Travel (CSIET) program standards, and procurement of supporting documentation.
Data management/Data entry.
Extensive summer hours as necessary (nights and weekends).
Involves domestic and international travel; valid US driver’s license required.
Perform other duties as assigned.

Knowledge & Skill Requirements:

Bachelor degree required.
Sales experience required.
Sales Force experience strongly preferred.
Previous experience recruiting and motivating volunteer network.
Cold calling experience helpful.
Experience in working with secondary school administration.
International travel and/or work experience preferred but not required.
Knowledge of the international exchange program is helpful.
Computer skills including MS Word, Excel, Outlook and Sharepoint.
Excellent organizational and time management skills.
Ability to work in a dynamic environment and within very tight deadlines.
Excellent verbal and written communication skills.
Ability to take initiative and be flexible.
Energetic, personable, goal and team oriented.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “High School Regional Recruitment Consultant-Northwest” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

International Non-Profit Sales Associate

Department: Employer Sales

Reports To: Regional Sales Manager

Location: Portland, ME / Seattle, WA / Chicago, IL / Minneapolis, MN / Milwaukee, WI / or Virginia Beach, VA

CIEE:

Summary of Position:

CIEE is a not-for-profit international exchange organization that was established in 1947. CIEE is designated by the U.S. Department of State as a sponsor of the Work & Travel USA program. The program was designed to enable international students to experience the U.S. first-hand while working in seasonal jobs. CIEE is seeking a qualified professional with excellent time management skills, confidence, and flexibility to serve as an International Recruitment Consultant (IRC). The IRC will be responsible for selling seasonal staffing services to businesses in the U.S. in a way that aligns with CIEE’s mission and values.

Primary Responsibilities:

Sell CIEE’s Work & Travel USA program to prospective businesses
1. Create strategic territory and account management plans
2. Prospect and cold call to collect relevant information about employer needs
3. Provide consultation on hiring needs and creating a successful J-1 program
4. Obtain commitments from employers to hire J-1 student workers through CIEE hiring services by presenting a tailored hiring solution to meet each employer’s unique need
5. Promote CIEE at regional and national tradeshows
Manage relationships with local business organizations such as chambers of commerce
1. Establish new relationships that encourage community involvement
2. Educate organizations about the Summer Work/Travel program
3. Coordinate events for local stakeholders
Hire program participants for employers — hiring may be in person overseas or via webcam
Maintain an accurate and complete sales database
Perform other duties as assigned

Knowledge & Skill Requirements:

Bachelors degree required
1-3 years of sales experience required, B2B and human capital solutions preferred
International travel and/or work experience preferred
Recruitment/Human Resource experience preferred
Computer skills including MS Word, Excel, Outlook
Excellent organizational and time management skills
Excellent verbal and written communication skills
Energetic, personable, goal and team oriented
A passion for creating opportunities for our students

This role involves domestic and international travel. International travel may total four weeks a year and domestic travel may be an additional six weeks.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “International Non-Profit Sales Associate” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Project Manager, Applications

Department: IT PMO Department

Reports To: Executive Director IT PMO

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

As a valued member of the company’s IT Project Management Office (PMO) based in the CIEE Portland office, this person is responsible for the organization and delivery of application-based projects originating from the IT Steering Committees, chaired by IT Business Consultants (ITBCs). Applying CIEE’s own project management methodology and PMI-based best practices, this person will act as an IT PMO “partner” with the ITBCs (who themselves act as project IT champions) to establish and personally manage projects toward successful completion.

This person will immediately assume the lead CIEE project management role with a Salesforce implementation already underway and work in concert with the Salesforce system integration partner’s project manager and technical team.

Primary Responsibilities:

Ensure on-time, on-budget and quality delivery of application-based projects in collaboration with project sponsors, project champions, project teams, and other stakeholders.
Assemble project plans and teamwork assignments, direct and monitor work efforts on a daily basis, identify resource needs, perform quality reviews, and escalate functional, quality, and timeline issues appropriately.
Ensure project documentation is complete and communicated (e.g. project charter, scope statement, project schedule, project budget, project calendar, issues matrix, weekly status reports, etc.)
Track, manage, and control project milestones, activities, and resources.
Use, develop and improve upon the existing CIEE IT PMO project management methodology.
Provide IT Leadership and project teams with advice and input on tasks throughout the project, including documentation, issues management, risk management, and the creation of plans, schedules and reports.
Resolve conflicts within the project and across dependent projects between resources, schedules, budgets, priorities, etc.
Influence business and IT stakeholders and team members in order to get buy-in on decisions that will lead to the success of critical projects.
Manage 3rd party vendors as an integral part of the project team’s activities.
Effectively share knowledge and lessons learned with other IT PMO project managers and IT leadership.
Present project status and issues (if required) at company’s Executive IT Steering Company.

Knowledge & Skill Requirements:

Bachelor's degree in Computer Science, Information Systems, Business Administration (or other related field) required.
5 to 7 years of IT project management experience with a solid understanding of PM tools and processes preferred.
Experience with leading 3rd party enterprise deployments of large, cross-functional business systems (like CRM or ERP) required.
Experience with leading custom developed applications (using SDLC but preferably using Agile) strongly preferred.
Process and technical knowledge in Salesforce or related CRM enterprise system preferred.
PMP certification (or successful completion of other recognized project management curriculum) preferred.
Proven success with on-time, on-budget delivery of multiple large scale, enterprise-wide projects.
Experience managing 3rd party vendors including system integrations firms.
Excellent written and communication skills.
Consultative skills such as workshop facilitation.
Strong change management and negotiation skills with ability to work within a matrix-run organization.
Desire and ability to mentor IT staff and project teams.
Possess a high degree of personal integrity and strong work ethic and be proficient in delivering sustained results in dynamic business and IT environments.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “Project Manager, Applications” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Staff Accountant

Department: Finance Department

Reports To: Controller

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

Manage all aspects of fixed assets and multi-currency cost center reporting from budgeting to tracking expenditures appropriately.

Primary Responsibilities:

Convert expenses from multiple cost centers into USD from foreign currency, enter into accounting software and analyze results
Process USD and foreign currency payments for multi-university system
Complete monthly pre-paid allocations and reconciliations
Track and report fixed assets at both corporate and cost center level
Process balance sheet reconciliations
Other projects as assigned

Knowledge & Skill Requirements:

BS in Accounting or related field required
2 years accounting experience, including balance sheet reconciliations, required
Fixed assets experience required
Foreign currency exchange experience preferred
Advanced Excel skills required
Great Plains accounting software experience a plus
Strong communication, organizational and multi-tasking skills required

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “Staff Accountant” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Senior Coordinator Custom and Faculty Led Programs

Department: Custom and Faculty Led Programs

Reports To: Director Custom and Faculty Led Programs

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Senior Coordinator, Custom and Faculty Led Programs reports to the Director of Custom and Faculty Led and Programs to provide high quality custom programs for U.S. colleges and universities. The Senior Coordinator will join an existing team of two Senior Coordinators. S/he will be responsible for meeting and exceeding annual sales goals for Custom and Faculty Led programs and participants. S/he will work directly with faculty and study abroad administrators at US institutions on every aspect of the program: sales, operations, pricing, administrative processes and delivery of Custom Programs to ensure that the needs of schools, CIEE resident staff and the programs are met.

Primary Responsibilities:

Meet aggressive sales goals for program and participant numbers
Conduct research and outreach to secure new program leads
Maintain tracking systems and reports for all inquiries and requests
Conduct strategic campus visits to key schools to promote programs
Attend industry conferences (NAFSA, Forum, CIEE…) to sell and promote CIEE Custom and Faculty Led programs
Collaborate with IFDS team to gather CFL leads and supply IFDS leads
Collaborate with IR team to gather CLF leads and supply Study leads
Other duties as assigned

Operations:

Collaborate with Resident Staff to create location-specific menus of program services and costs, proposals and itineraries
Create program budgets
Maintain close contact with client during bidding process to win bid
Run internal processes for CFL programs in collaboration with Enrollment, Finance, Billing and other teams.
Collect and manage all documents from schools
Coordinate pre-departure and post-program services for schools in collaboration with resident staff (pre-departure packets, OPDO, evaluations)
Facilitate information sharing between schools and resident staff
Assist with the creation of training materials and manuals for resident staff
Assist with the creation of forms and documents for vetting and proposing custom programs
Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs
Other duties as assigned

Knowledge & Skill Requirements:

Bachelors Degree required
3-5 years of professional work experience required
Exceptional attention to detail required
Superior organizational and time management skills required
Superior customer service skills required
Excellent verbal and written communication skills required
Ability to work collaboratively required
Strong interpersonal skills and flexibility required
Ability to multi-task to meet very tight deadlines required
Highly proficient in Microsoft Word, Excel, and Outlook required
Ability to learn new processes quickly and take initiative required
Ability and desire to travel 25% required
Sales experience strongly preferred
Experience working with faculty or within higher education strongly preferred
Budget creation experience preferred
Study abroad experience preferred

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Senior Coordinator Custom and Faculty Led Programs” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

High School Regional Recruitment Consultant-Midwest

Department: USA High School

Reports To: High School Program Senior Regional Director

Location: Midwest

CIEE:

Summary of Position:

CIEE is seeking a qualified professional to serve as a High School Regional recruitment Consultant in the Midwest. Based out of a home office, the HSRRC will be responsible for program development in designated communities from the ground up. This development requires recruitment and training of Local Coordinators and host families for the placement of incoming international High School students, as well as targeted school recruitment.

Primary Responsibilities:

Maintain and develop new high school relationships for the exchange program in designated states
Recruit, manage and motivate field network to help the team place their designated quota; develop personal rapport, provide ongoing support to all field representatives
Recruit new schools for the private and public programs
Generate leads and direct host family recruitment for both private and public programs
Compliance with all State Department regulations and CSIET program standards, and procurement of supporting documentation
Data management/Data entry
Extensive summer hours as necessary (nights and weekends)
Involves domestic and international travel; valid US driver’s license required
Perform other duties as assigned

Knowledge & Skill Requirements:

Bachelor degree required
Sales experience required
Sales Force experience strongly preferred
Previous experience recruiting and motivating volunteer network
Cold calling experience helpful
Experience in working with secondary school administration
International travel and/or work experience preferred but not required
Knowledge of the international exchange program is helpful
Computer skills including MS Word, Excel, Outlook and Sharepoint
Excellent organizational and time management skills
Ability to work in a dynamic environment and within very tight deadlines
Excellent verbal and written communication skills
Ability to take initiative and be flexible
Energetic, personable, goal and team oriented

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “High School Regional Recruitment Consultant-Midwest” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Communications Manager

Department: Marketing and Communications

Reports To: Director, Marketing and Communications

Location: CIEE Headquarters - Portland, Maine

CIEE:

Summary of Position:

The Communications Manager is responsible for all internal and external communication and media/public relations activity. The Communications Manager will help create communication and media plans, implement communication activities for CIEE and its business units, edit all communications pieces whether created by the Manager or by others, track and analyze performance while ensuring that the overall branding and strategic objectives of the organization and its businesses are met.

The Communications Manager will directly manage an in-house copywriter, a pool of freelance writers, work closely with Director of Marketing and Communications, the Marketing Managers, an agency partner, and key contacts within CIEE's business units and senior leadership.

Team work and team management, the ability to research and develop content, and prioritize and manage a full workload is key to success in this position.

Primary Responsibilities:

Communications Planning

Participate in the development and implementation of corporate and business-specific strategic communications planning.
Develop comprehensive communications strategies that support the overall strategic direction of the organization and its business units.
Assess and evaluate communications programs, report findings, and recommend improvements.
Provide expertise and share knowledge with internal business units on communications projects and media events.

Internal Communications (Proactive and Reactive)

Create communications strategies and formulate messaging to internal and external audiences.
Initiate, promote and encourage effective internal and external communications strategies and practices at all levels of the institution
Lead the creation, editorial planning, content development of internal and external newsletters
Oversee the research and development of news releases, articles, editorials, publications and other written communications products
Write and coordinate speeches and media articles for internal clients

Media Relations

Manage proactive and reactive media relations to obtain and shape news coverage for CIEE.
Build on existing—and develop new—relations with media contacts.
Oversee the development of story ideas
Coordinate and prepare internal subject matter experts to act as spokespeople in response to media requests

Knowledge & Skill Requirements:

Bachelor's degree in the areas of Communications, Public Relations, or Journalism combined with related professional experience.
6-8 years related work experience in progressively more responsible positions, preferably in a nonprofit organization.
International experience preferred.
Excellent editing skills.
Intimate knowledge if Associated Press Style Guide.
Excellent communication skills both written and verbal and the ability to present ideas and information clearly.
Extreme attention to detail and outstanding organization skills. Must be able to handle multiple tasks simultaneously.
Ability to work effectively across business units and to set and recommend priorities.
Flexibility and interest in working in a fast-paced, dynamic, team-orientated work environment.
Some evening and weekend work as well as travel both domestic and international may be required.
Other duties as assigned.

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “Communications Manager” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Registration Coordinator

Department: Study Abroad

Reports To: Registrar and Director, Institutional Agreements

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Registration Coordinator (RC) is primarily responsible for providing excellent customer service to study abroad students, as well as their home school faculty and study abroad advisors, in regard to all aspects of course registration and grades processes for CIEE Study Abroad programs. Additionally, the RC is accountable for efficient processing of student grade reports, tracking progress of course registration and grades-related processes, development of CIEE Academic Record Guides, training of overseas staff on grades and registration-related procedures, and maintaining the Course Catalog and all Courses-related data, as related to an assigned portfolio of programs. The RC also manages all incoming requests for syllabi, and maintains the CIEE syllabus website.

This position is part of a team of Registration Coordinators who work closely with CIEE Study Abroad Advisors, and many other CIEE departments including; Academic Affairs, Program Management (both in Portland and overseas), Institutional Relations, Customized Programs, and Customer Service.

Primary Responsibilities:

Serve as primary resource for CIEE Portland staff, CIEE overseas staff, program participants, and sending institutions about all Registration and Grades matters
Ensure the integrity of all Course-related data and participant grade reports in the database
Ensure accuracy and conformity of final course and grade reporting, and timely mailing of students’ CIEE Academic Records at the end of each term
Regular, timely, and accurate reporting of grades and registration processing statuses, and releases of held grades
Maintain in-depth knowledge of the academic structure for each program, particularly as related to academic policies, course credits and grade conversions
Processing and responding to incoming alumni transcript requests in a timely manner
Track and follow-up on all student grade appeals and inquiries in a timely manner
Manage and maintain databases related to the assignment of academic course codes for CIEE-administered courses
Collect, review and maintain documents of public and internal course syllabi websites and respond to all incoming requests for syllabi
Develop and maintain CIEE Academic Record program guides
Upon request from Program Management, develop accurate and consistent course codes for CIEE-administered courses
Manage communications with Resident Staff in an organized and transparent manner to ensure timely delivery of grade reports to participants’ home schools
Provide individual training, and develop related training materials, for Resident Staff and Seasonal Staff on general Registration and Grades processes and procedures
Work closely with CIEE Study Abroad Advisors and Resident Staff to develop course-related pre-departure materials, and related maintenance of the Course Catalog in the CIEE database
Develop Registration and Grades-related training materials for CIEE Portland and overseas Staff
Assist with the review of Marketing and web materials related to Registration and Courses
Serve as back-up contact, and assist with additional processing, when other RCs are out of the office
Perform other duties as assigned including administrative and clerical tasks

Knowledge & Skill Requirements:

Bachelor’s degree required
2-3 years of full-time experience in a customer service-oriented field required
- Experience working in higher education administration, particularly within a college or university Registrar’s or study abroad office preferred
Must have superior administrative and organizational skills, extreme attention to detail, and the ability to plan for and manage multiple tasks and priorities simultaneously while meeting tight deadlines
Must have strong customer service skills, the ability to resolve issues fairly and expediently, and be able to exude empathy and control over the phone and in email
Excellent written and oral communication skills
Must have advanced experience working with Microsoft Office programs (including Word, Excel, Outlook, SharePoint, and PowerPoint) and Windows-based applications. Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “Registration Coordinator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Accounts Receivable Specialist

Department: Billing

Reports To: Accounting Manager

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

This position is responsible for providing accounting support, primarily in the areas of accounts receivable and receivables collections, as part of a larger Finance team that supports all CIEE business activities, both foreign and domestic. The ideal candidate has excellent organization skills, strong communication skills, the ability to manage multiple responsibilities and prioritize to meet deadlines, and works well with limited supervision in a cohesive team environment.

Primary Responsibilities:

Post cash receipts from multiple revenue streams
Correspond with program participants and parents to expedite collection of outstanding receivables
Work with outside collection agency to collect on aged outstanding receivables
Invoice program fees in multiple currencies
Prepare general ledger entries, reconcile accounts and maintain records and files.
Develop and implement accounting procedures by analyzing current procedures and recommending changes.
Analyze information and options by developing spreadsheet reports and verifying information
Assist with month-end close, review and posting of adjusting entries
Other duties as assigned

Knowledge & Skill Requirements:

Associate degree in Accounting required
2 years accounts receivable and collections experience required
Intermediate level Microsoft Excel skills required
Experience managing multiple projects and priorities required
Experience using QuickBooks preferred
Experience using Microsoft Great Plains preferred

Work Environment:

Physical Demands:

Lifting: 0-25 lbs
Frequency of lifting: infrequent
Typical business day: 9am-5pm

Additional Physical Demands

Ability to speak and listen on a telephone
Ability to type, and view a computer screen
Ability to bend and sort paperwork in a filing cabinet.

Visual, Hearing, Dexterity & Mental Demands

Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “Accounts Receivables Specialist” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Client Services Coordinator

Department: Work Exchange Programs

Reports To: Manager of Operations

Location:

CIEE:

Summary of Position:

The Client Services Coordinator, serving as the primary point of contact for overseas clients from over 65 countries, is responsible for answering all inquires and resolving operational issues relevant to the Work & Travel USA and Intern/Trainee programs. This may include periodic client training, application status updates, invoicing/payment tracking, database related inquiries, DS-2019 issuance/reprints, financial reconciliations, participant status in the U.S., and other issues as they arise. The position works closely with the Partner Sales team, Enrollment team, Intern/Trainee team, and Employer Services team, in addition to serving as a liaison for other departments within CIEE.

Primary Responsibilities:

Provide superior customer service to global clients, answering inquiries and troubleshooting problems related to systems, program regulations, financial statements, hiring events, and other is sues as they arise.
Provide periodic training to clients on new processes, program rules and regulations.
Produce weekly reports on overseas representative’s performance against program rules and letter of agreement goals.
Provide feedback to clients regarding integrity and completeness of participant data.
Ensure client needs are met and exceeded.
Track client details using CIEE’s Customer Relationship Management system, update and maintain accurate data records throughout the course of the year.
Liaise with CIEE staff members and relevant departments regarding any client issue.
Handle the 24-hour Emergency Cell Phone on a rotating weekly basis approximately 2-4 times a year.
International travel. This role requires international travel approximately 2-4 times a year.
Other duties as assigned.

Knowledge and Skill Requirements:

Bachelor’s degree required
Customer service experience preferred
Excellent organizational and time management skills
High level of attention to detail
Highly proficient in Microsoft Word, Excel, and Outlook
Ability to work in a busy environment and within tight deadlines
Excellent verbal and written communication skills
Ability to take initiative and maintain flexibility
Energetic, personable, and team orientated
International work, study, and/or travel experience a plus
Fluency in foreign language(s) a plus

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Client Services Coordinator” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Assistant Director, Shanghai Study Center, China

Department: CIEE Study Center

Reports To: Center Director

Location: Shanghai, China

CIEE:

Summary of Position:

The Assistant Director (AD) works together with the Center Director (CD), Student Services Manager, Chinese Language Director and program coordinators to guarantee the highest levels of program quality and customer satisfaction at the CIEE Study Center at East China Normal University in Shanghai, China. The AD is responsible for ensuring effective management of the center’s programs, including International Faculty Development Seminars, Custom Faculty Led Programs and Gap Year Abroad, as well service learning, community engagement, internships, Shanghai municipal government cultural bridge projects, and off-campus extracurricular activities.

Primary Responsibilities:

Academic: Coordinate educational excursions for all CIEE Shanghai programs; assist Center Director (CD) with management of CIEE Shanghai academic programs, teach the Seminar on Living and Learning (SLL) in Shanghai (depending on qualifications)
Administration: Help CD with student learning outcome assessments and program evaluation; manage and lead Online Pre-Departure Orientation; coordinate on-site orientations and program meetings; manage program enrollment process in coordination with U.S.-based staff and host university registration; create annual administrative calendar and manage class scheduling; coordinate and help lead educational excursions; serve as a point-person for CIEE Alumni programs and networking
Program Finance: Manage petty cash; process account receipts according to expense codes; prepare domestic and international wire transfer requests; assist with finance reports and with annual budget planning
Program Management: Assist CD to provide administrative support for all programs; assist the CD to manage programs in accordance with CIEE policies and relevant agreements; plan, organize and implement Custom Faculty Led programs, Gap Year Abroad program, and student internships; manage service-learning projects that engage participants in experiential learning with local communities and host university campus; organize and implement extracurricular and cultural learning activities and Shanghai municipal government cultural bridge project; organize all site visit activities related to area studies courses; plan education excursions; manage student enrollment and registration; research current and reliable information concerning health and safety risks of the local environment
Program Evaluation: Help administer external student program evaluations; assist the CD to manage internal evaluations; participate in drafting annual program reports and an annual safety audit
Student Services: Collaborate with the Manager of Student Services to facilitate most aspects of student services; administer center library
Marketing: Collect program related information and draft program materials; assist the CD to present the program to visitors; collaborate with the Manager of Student Services and the Chinese Language Director to draft newsletters for CIEE stakeholders
Other: Support the development and implementation of various new program proposals in-line with CIEE’s strategic goals, other duties as assigned

Knowledge and Skill Requirements:

Master’s degree required, preferably in Intercultural Studies or Cross-Cultural Communication. ABD welcome.
Fluency in both English and Mandarin Chinese
Minimum of 2-3 years project management experience, preferably in study abroad, international education exchange, or related not-for-profit organization
Previous experience studying abroad or working in China, in-depth knowledge of Chinese culture and society, and first-hand knowledge of U.S. and Chinese academic institutions and their culture
Exceptional organizational skills and proven experience developing, implementing, and managing projects and processes
Superior written and verbal communication skills in English
Excellent interpersonal skills and ability to communicate effectively
Proficiency with Microsoft suite of software
Ability to travel 20% of time

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Shanghai Assistant Director” in the subject line. We will contact those candidates we would like to meet to further discuss this exciting opportunity. No phone calls please.

Placement Coordinator, USA High School

Department: High School Programs

Reports To: Director, High School Programs

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The USA HS Placement Coordinator will work closely with Program Director on facilitating logistical components of the placement process for High School Exchange students.

Primary Responsibilities:

Responsible for the writing descriptions and facilitating distribution of students for placement.
Work with compliance team and finance team to ensure timely payments to the field.
Communicate with field staff to compile relevant data for student status and local coordinator status.
Responsible for updating reports associated with student placement and field staff recruitment.
Tracking and fulfillment of placement incentives programs.
Assist Outreach Coordinator in mailings, cold-calling and other outreach initiatives.
Routine filing, copying, mailing, etc.
Other duties as assigned.

Knowledge and Skill Requirements:

Bachelor’s degree required
1-2 years of experience preferred
Knowledge of High School Exchange Programs.
Good English required.
Extremely detail oriented.
Ability to work independently and take ownership of assigned projects.
Excellent phone communication/cold calling ability.
Excellent written communication and organizational skills with an attention to detail.
Ability to manage multiple tasks.

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Placement Coordinator, USA HS" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

High School Regional Recruitment Consultant

Department: USA High School

Reports To: High School Program Senior Regional Director

Location: Texas

CIEE:

Summary of Position:

CIEE is seeking a qualified professional to serve as a High School Regional recruitment Consultant in Western Texas. Based in Texas, the HSRRC will be responsible for program development in designated communities from the ground up. This development requires recruitment and training of Local Coordinators and host families for the placement of incoming international High School students, as well as targeted school recruitment.

Primary Responsibilities:

Maintain and develop new high school relationships for the exchange program in Texas.
Recruit, manage and motivate field network to help the team place their designated quota; develop personal rapport, provide ongoing support to all field representatives
Recruit new schools for the private and public programs.
Generate leads and direct host family recruitment for both private and public programs
Compliance with all State Department regulations and CSIET program standards, and procurement of supporting documentation
Data management/Data entry
Extensive summer hours as necessary (nights and weekends)
Involves domestic and international travel; valid US driver’s license required
Perform other duties as assigned

Knowledge and Skill Requirements:

Bachelor degree required
Sales experience required
Sales Force experience strongly preferred.
Previous experience recruiting and motivating volunteer network
Cold calling experience helpful
Experience in working with secondary school administration
International travel and/or work experience preferred but not required
Knowledge of the international exchange program is helpful
Computer skills including MS Word, Excel, Outlook and Sharepoint
Excellent organizational and time management skills
Ability to work in a dynamic environment and within very tight deadlines
Excellent verbal and written communication skills
Ability to take initiative and be flexible
Energetic, personable, goal and team oriented

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "High School Regional Recruitment Consultant-Texas” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Enrollment Coordinator, USA HS Operations

Department: USA High School

Reports To: Operations Manager, USA HS

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

Annually, the USAHS Program facilitates participation of 1,400 exchange students from around the world in cultural exchange while attending American high schools and living with host families across the US. This position is a part of the Operations Team which is responsible for completing all duties associated with the USA High School foreign exchange student application process. This includes: management of all student files for both current and incoming students; processing home stay placements and communicating application details as well as placement status updates to International Partners; and working with the Events team to facilitate student arrival orientations.

Primary Responsibilities:

Receive and review student applications and track status.
Maintain student files, which include, but are not limited to, keeping a detailed account of missing pieces until applications are complete.
Manage the database for incoming and current students.
Process placements and moves throughout the year, and track necessary paperwork associated with placements.
Act as office liaison between the Regional Directors and International Agents.
Assist with content planning and implementation of annual programs; including national meetings, international meetings and student orientations.
Potential to communicate student move information to insurance department and update student ID card following student’s move.
Potential to oversee reporting for tracking special placement paperwork
Potential to update online Host Family packet documents and update student applications on online site
Potential to act as liaison for IT issues within the Operations team
Potential to work on finance reconciliation and payment for Private School Placements.
Other duties as assigned.

Please note that this position will require work outside of normal 9AM to 5PM Monday to Friday business hours. Further, this position will require international travel for partner visits, trade shows, and conferences.

Knowledge and Skill Requirements:

Bachelor’s Degree Required
Excellent Organizational and time management skills and ability to adhere to tight deadline driven schedule.
Maintain meticulous attention to detail in a fast paced environment.
Ability to develop strong working relationships across cultures via e-mail and phone communication.
Excellent written communication.
Flexibility and interest in a dynamic, team-oriented working environment.
International travel or study experience recommended.
Previous experience working on an operations/admission team highly recommended.
Computer skills including Microsoft Word, Excel, and Outlook are essential. A strong knowledge of Excel and other IT skills is a plus.

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Enrollment Coordinator, USA HS ” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Compliance Coordinator, USAHS Team

Department: USA High School

Reports To: Director of Compliance and Operations

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

CIEE’s USA High School Program is a cultural and educational exchange program where 1,400 high school students from around the world attend American high schools while living with host families all across the United States. The Compliance Coordinator position is part of the Compliance Team which assists CIEE field staff in securing compliant documentation for exchange students’ placements under the J-1 and F-1 visa categories.

Primary Responsibilities:

Conduct vetting of host families and follow up on points of concern raised during application review
Administrative support for required U.S. Department of State reports and audits
Administrative support for State-specific registrations and requirements
Track and coordinate the compliance of CIEE’s nationwide network of regional and local field representatives
Maintain accurate data of student placement records
Assist in the development of departmental procedures and policies
Maintain up-to-date Policy and Compliance manuals
Administrative support with State registrations and State requirements
Assist the Director of Compliance and Operations and the Placement Director of USAHS with special projects as directed
Other duties as assigned

Knowledge and Skill Requirements:

Bachelor’s Degree required
Excellent communication skills, both written and verbal
Strong organizational skills and incredible attention to detail
Ability to work autonomously and within tight deadlines
Flexibility and interest in a dynamic, team-oriented working environment
Computer skills including Microsoft Word, Excel, and Outlook are essential
Some evening and weekend work may be required
Potential for domestic and international travel

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Compliance Coordinator, USAHS” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Account Manager, High School Plus Program

Department: High School Plus Program (F1)

Reports To: Director, High School Plus Program

Location: CIEE Headquarters, Portland, Maine

CIEE:

About the USA High School Program

The CIEE USA High School program hosts more than 55 nationalities represented in a group of over 1,300 international students each year acting as ambassadors for their home countries. Students arrive in the United States with dreams of immersing themselves in the American culture through living with a host family and participating in local clubs, sports, arts, music, and other activities. They return to their native country with improved English skills, a sense of independence and self-confidence, growth in their maturity, and a better global understanding.

Summary of Position:

The High School Plus Account manager will concentrate on the sales and distribution of CIEE’s High School Plus Program. In any given year, this role will work with an Overseas Representative network of over 30 agents in over 25 countries to recruit participants for the High School Plus Program. The Account Manager will function as the main liaison for annual partnership agreements, training, sales numbers, program marketing and development, and overall service delivery. In addition, the Account Manager will assist the Director in the achievement of annual High School Plus product sales goals and long-term business development objectives for the product through the direct management of existing accounts, as well as the identification and development of new accounts.

Primary Responsibilities:

Research, identify and develop new market opportunities for the High School Plus Program.
- Develop relationships with agents and sponsors to stay up-to-date on trends and potential future partnerships.
- On-board new representatives including the collection of company information and checking of references liaising with other departments as necessary.
Take responsibility for the overall management of assigned accounts.
- Actively monitor, analyze and report on sales activities of representative accounts
- Identify risks and areas of opportunity to ensure budget targets are met or exceeded.
- Ensure that each representative is receiving the highest level of customer service from CIEE in order to meet sales goals and maximize yield from representative and market.
Assist with the development and execution of the overall sales and business development strategy for the High School Plus sales effort.
- Assist in the establishment of standard account management protocols, support procedures and sales reporting systems as required by the Director.
- Set up and execution of representative events such as annual on-site visits customized training days, and presentations.
Foster a close working relationship between High School Plus and all other departments (Insurance, Support, IT, etc.) to ensure seamless delivery of the High School Plus product
Complete other duties as required by the Director or other members of the team.

Knowledge and Skill Requirements:

Bachelors degree required
Sales and sales management experience preferred
Flexible and open communication skills. Desire to work in a collaborative, team environment
Excellent written communication and verbal communication skills – must be able to exude empathy and control over phone and in email.
Significant travel within region and to industry conferences required.
Ability to plan for and manage multiple tasks and priorities simultaneously.
High level administrative and organizational skills with a strong attention to detail.
Experience Abroad – time studying, teaching, or living abroad is strongly preferred.
Experience working with Word, Excel and Adobe Acrobat.
Comfortable with learning new databases and technology.

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Account Manager High School Plus Program” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Academic Director: Center for Teaching and Learning

Department: Study Abroad

Reports To: Vice President for Academic Affairs

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Academic Director of the Center for Teaching and Learning (ADCTL) develops and facilitates effective teaching, learning and assessment practices in international education programs through a variety of strategies across all CIEE credit, non-credit, research and professional development programs. Under the supervision of the Vice President for Academic Affairs, and in collaboration with CIEE Study Center leaders, the ADCTL will establish training programs, assessment protocol and program improvement plans in the area of teaching, research, language acquisition and intercultural skills development.

Primary Responsibilities:

Develop a suite of faculty training and development programs for Academic Consortium member faculty, host institution faculty and others interested in developing best practices in international teaching, pedagogy, research, student services, student safety and other critical areas to ensure the highest standards of international program delivery
Collaborate with the Director, International Faculty Development Seminars to enhance CIEE’s field-leading program of faculty seminars
Develop processes and protocols to enhance CIEE’s global language programs, courses, intercultural skills and competencies as well as a framework to assess student outcomes and progress in language acquisition
Develop processes and protocols to enhance CIEE’s global intercultural skills and competencies programs and courses, including a framework for measuring student outcomes and progress in skills acquisition.
Other duties as assigned

Knowledge and Skill Requirements:

Master’s degree required, Ph.D. strongly preferred
8-10 years of academic experience required
Proven ability to lead a team through the complexities and challenges of a broad range of learning, assessment, and outcomes based issues across a range of faculty, student, and research programs
Experience developing, implementing, and managing projects and/or processes.
In-depth knowledge of and first-hand experience with U.S. academic institutions and their culture and processes
Experience in motivating and training sales employees.
Strong knowledge of and interest in cultures, histories, business practices, and academic environments in one or more world region (s)
Fluency in English required; proficiency in a second language preferred
Ability to challenge the way we do business, encourage new ideas/approaches, and understand broader implications of a wide range of business issues.
Excellent written and oral communication skills
Ability to resolve complex issues while providing a high level of customer service

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please note “Academic Director, Center for Teaching and Learning” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Vice President of Academic Affairs

Department: Study Abroad

Reports To: Chief Operating Officer – Study Abroad

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Vice President of Academic Affairs reports to the Chief Operating Officer – Study Abroad and collaborates with the Program Management team to provide academic leadership in the delivery of CIEE programs. The VP of Academic Affairs is the senior academic executive at CIEE, and provides progressive leadership in all areas of CIEE academic programming. He/she is responsible for academic programs, teaching, research, field-based service learning and other matters related to academic programs. The VP of Academic Affairs helps shape the strategic direction of programs, supervises the implementation of that strategy, develops clear outcome measures and builds a worldwide team of exemplary leaders to sustain a complex and ever-changing landscape of international education. The responsibilities of the position are focused in four broad areas:

Primary Responsibilities:

Academic Programs:

Work collaboratively with the Program Management Team and the CIEE Academic Consortium Board in the creation, evaluation and improvement of academic programs.
Manage each academic program component, including partnerships with foreign institutions, recruiting and retaining faculty and staff, establishing clear standards of teaching and learning, and establishing outcome measures for program quality
Manage all elements of the classroom experience, including curricular development and delivery at CIEE Study Centers including training and supervision of faculty teaching CIEE courses; involvement in program evaluation and implementation of any curricular changes that result
Develop a comprehensive statement for CIEE academic objectives as well as corresponding statements for each CIEE program
Develop and implement appropriate training programs for domestic and international staff.
Manage CIEE’s strategy for integrating intercultural learning into all CIEE programs.

Academic Research:

Work with CIEE member institutions and related entities in international education to shape and implement a meaningful research agenda in the field
Develop pre and post testing for critical skills and competencies such as language acquisition and intercultural competencies
Manage the Ping Doctoral Fellowship program and related research programs, shapes new research for emerging needs in the field
Develop research opportunities for undergraduates across all CIEE study centers, as appropriate.

Service:

Work with faculty and staff in each study center to develop robust community service opportunities consistent with CIEE’s corporate social platform
Work collaboratively with the Academic Consortium Board (ACB) and member institutions to expand the number of quality service learning opportunities
Develop appropriate outcome measures to evaluate the impact of service activities and programs

Internationalization

Work with member institutions to develop programs and services that advance internationalization at sending organizations
Work collaboratively across all CIEE sectors to provide comprehensive and complimentary services to colleges and universities
Develop and implement robust faculty training programs, both domestically and internationally
Develop and implement special program activities that directly help sending institutions meet their diverse international education programming needs

Knowledge and Skill Requirements:

Masters degree required; Ph.D. in a Social Science, Humanities, Intercultural Relations or related discipline; or an Ed.D. in Education preferred
10-15 years of related professional experience required
5-10 years of hands-on managerial experience in study abroad, international education exchange or related not for profit institutional setting
Significant higher education experience with demonstrated success supervising faculty or staff.
Extensive experience in studying, teaching, and/or conducting research abroad.
Experience with developing and managing programming in diverse regions of the world and with diverse themes.
Demonstrated proficiency (ACTFL scale) in a second language.
Familiarity with current tools and trends in educational technology and knowledge of learning management systems preferred.
Experience in the design and delivery of training programs preferred.
Proven experience developing and managing budgets.
Superior oral and written communication skills
Excellent computer and presentation skills
Ability to lead a team through the complexities and challenges of a broad range of operational, programmatic, and student affairs issues.
Ability to challenge the way we do business, encourage new ideas/approaches, and understand broader implications of a wide range of business issues. Willingness to travel up to 30% of work time.
Other duties as assigned

Work Environment:

Physical Demands:
- Lifting: 0-25 lbs
- Frequency of lifting: infrequent
- Typical business day: 9am-5pm
Additional Physical Demands
- Ability to speak and listen on a telephone
- Ability to type, and view a computer screen
- Ability to bend and sort paperwork in a filing cabinet.
Visual, Hearing, Dexterity & Mental Demands
- Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "VP of Academic Affairs" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Director of Enrollment and Admissions

Department: Enrollment and Admissions

Reports To: Vice President of Institutional Relations and Development

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Director of Admissions and Enrollment reports to the Vice President of Institutional Relations and Development, and collaborates closely with the Director of Institutional Relations, Director of Student Services, Senior Program Director and Director of Finance to provide a best-in-field admission and enrollment experience for students interested in CIEE programming for US undergraduates.

Primary Responsibilities:

Deliver the highest quality, most relevant and most timely information to students who wish to participate in CIEE undergraduate study abroad programs.
Drive growth in enrollments of CIEE programming for US undergraduates.
Drive growth in student inquiries via direct-to-student outreach and marketing.
Implement a high volume, high conversion admissions experience for all prospective students.
Implement plans to leverage scholarship and grant aid to achieve both enrollment growth and access goals.
Lead a performance-based, motivated admissions and enrollment staff that provide the highest level of customer satisfaction in the field.
Create metrics and measure staff and business progress, and develop data and analyses to drive decision making.

Knowledge and Skill Requirements:

Bachelor’s degree required, Master’s degree preferred.
4-5 years managing a primarily phone-based admissions or sales team.
Experience in nurturing and converting student inquiries.
Demonstrated success in achieving enrollment or sales targets.
Experience leveraging data from a CRM or contact management system. To motivate employee performance, including design of pay plans.
Experience in motivating and training sales employees.
Nuanced understanding of pricing, discounts and grant aid in driving enrollments.
Experience with direct-to-student marketing efforts, including, but not limited to direct mail, on-campus events and tabling, search engine marketing and use of social media.
Strong data analysis skills.
Experience with Study Abroad or high volume undergraduate admissions preferred.
Tolerance for ambiguity and ability to respond quickly and appropriately to changing circumstances.

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Director of Enrollment and Admissions" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Senior Manager, Institutional Relations

Department: Institutional Relations

Reports To: Director, Institutional Relations

Location: CIEE Headquarters, Portland, Maine

CIEE:

Summary of Position:

The Senior Manager, Institutional Relations has responsibility for ensuring the success and growth of a four person sales team while functioning as the primary CIEE contact for two institutional partners. The Senior Manager along with the Director will execute the strategic sales vision, ensuring that our Study Centers receive their targeted number of applications and ensuring that all sending institutions in their teams region receive innovative and excellent customer service. Your team of four includes: 4 field-based, Institutional Relations Managers

The position is focused on relationship management, sales, customer service, management and leadership so success will be based on you and your team’s ability to maintain and increase applications, retain and grow the membership of CIEE’s Academic Consortium, and maintain high customer satisfaction.

Primary Responsibilities:

The Senior Manager, Institutional Relations has many duties and in any given day you will be:

Leading the sales process through direct supervision of your 4 direct reports
- Hire, supervise and evaluate the performance of the team
- Lead periodic meetings and trainings of staff with the Director
- Coach and support team in dealing with important client issues
- Manage employee budgets and performance
- Develop relationships with key CIEE members
Create, execute, and achieve sales plans to meet goals for growth in enrollments, number of institutions affiliated with CIEE, and programs approved by institutions for both your team and your individual institutions. These plans may contain initiatives such as:
- Direct outreach to multiple departments at institutions by phone, email and in-person visits
- Participation in industry conferences
- Participation in student-facing Study Abroad fairs
- Arranging customer visits to our study abroad centers
- Arranging visits of CIEE staff to institutions
- Fully integrate CIEE’s broader portfolio of program offerings (iNext, CAI, IFDS, Customized, IFDS) into the sales process
Primarily domestic travel, approximately 25% of the time
Performing other duties as required

Accountability

Achieve enrollment, and new membership targets
Achieve industry-leading customer service levels
Responding timely to all questions, issues, problems, and/or needs of our constituents
Representing CIEE with integrity, accuracy, and in the spirit of its mission
Variable compensation will be directly linked to departmental achievement

Knowledge & Skill Requirements:

Minimum 3 years of proven sales team management experience including management of staff, budgets, and client relationships
Proven ability to meet sales targets
Bachelor’s degree required
Proven leadership skills with the ability to lead a staff to achieve its goals and objectives
Excellent administrative and organization skills with the ability to effectively coordinate a large variety of activities
Strong customer service skills with the ability to resolve issues fairly, expediently, and cost-effectively
Must exude professionalism both internal to and external to CIEE and be committed to company values and stated goals
Superior written and verbal communication skills adaptable to all types of audiences including students, parents, faculty, Academic Consortium Board members, employees, and industry partners
Ability to work through and resolve a wide range of issues and be an exemplary ambassador of CIEE and its mission and programs
4 to 6 years of hands-on experience in international education strongly preferred
Strong knowledge of U.S. academic institutions and their culture
Ability to function well in a complex institutional framework, have a high tolerance for ambiguity and flexibility, and be able to respond quickly and appropriately to changing circumstances

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Senior Manager, Institutional Relations" in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. Due to high volume we are unable to respond personally to each candidate. No phone calls please.

Regional Director of Operations-Asia

Reports to: Senior Program Director

Department: Study Abroad

Location: Asia

CIEE:

Council on International Educational Exchange is a non-profit, non-governmental organization committed to our mission to help people gain understanding, acquire knowledge, and develop skills for living in a globally interdependent and culturally diverse world. Founded in 1947, CIEE is a worldwide leader in international education and exchange programs.

Summary of Position:

The Regional Director of Operations has overall business management responsibility for a set of CIEE Study Centers in a particular region of the world, requiring the delivery of high-quality programming, logistics and related services.

The Regional Director of Operations (RDO) oversees the administration of study abroad programs in his/her region and works closely with other managers to deliver faculty and other special programs (Teach, GAP, IFDS and customized) at the CIEE Study Centers. The RDO achieves objectives through the supervision and management of resident staff as well as through strong collaboration with other business units at CIEE that directly impact successful delivery – Academic Affairs, Enrollment, Institutional Relations, Finance, Marketing, Human Resources, Information Technology, and Participant Services.

The RDO plays an integral role in the overall management of CIEE Study Centers while contributing in all key areas of business and financial management, as well as development and strategic planning. This position requires the use of superior judgment and the ability to make key decisions relative to (but not exclusive of) policy, timing, and implementation in all areas of responsibility. Additionally the RDO must continually, (and often immediately) apply sound judgment and knowledge to the expedient resolution of a broad range of issues relative to (but not exclusive of) individual students, Study Center staff, emergencies, and the like.

Primary Responsibilities:

Program Delivery & Onsite Students

Oversee the delivery of high quality academic programs
Oversee the delivery of high quality co-curricular program components including cultural activities, and community engagement
Oversee the delivery of high quality housing and student services

Human Resources Management

Recruiting, developing and retaining resident staff
Day-to-day management of resident directors
Making and assisting with termination decisions regarding resident staff
Oversee performance management process for resident staff
Oversee conversion to and usage of UltiPro Human Resources database system
Train resident staff on an on-going basis and help with planning of group resident staff trainings
Understand and adhere to local labor laws
Vacation approval and recordkeeping
Create and maintain specific content for each location/region for overseas employee manual

Finance

Train resident staff on new financial systems
Build annual program and capital expenditure budgets in consultation with Resident Directors and Portland-based management team.
Monitor Study Center financial performance on a monthly basis
Work with resident staff on negotiation of local host university financial protocols and fees and facility leases and other agreements.
Establish and oversee financial controls protocols
Oversee cash flow management with Finance Department
Responsibility for Study Center margins

Legalization Issues

Help coordinate and lead on-going management of CIEE legal entities in each location and determine best legal structure for each (ie: review current legal structure) for existing and new operations
Lead overall legalization efforts in locations in which a new or different legal entity structure is required
Oversee legal issues pertaining to site

Host Institution Relations

Work closely with Resident Director to negotiate agreements/maintain relationships with host institutions in each location.
Annual update of financial agreements with local partners

Facilities & Equipment

Ensure leases are up-to-date for all CIEE program facilities.
Ensure Study Center equipment meets CIEE standards (computers, audio visual equipment, etc.)
Responsible for physical space (office/building) for each Study Center in region
Maintain all documentation related to program facilities and equipment
Manage IT infrastructure needs

Safety Protocols & Risk management

Manage effective and expedient response to all health, safety, and security incidents
Work closely with Portland management team and resident staff on monitoring and mitigation of local risks, including possible political disruptions and natural disasters
Communicate with stakeholders as necessary in response to individual or group incidents

Administrative

Oversee syllabi process to ensure they follow CIEE format and are submitted in a timely manner
Review student evaluations and make recommendations
Collect and review annual Resident Director reports and follow up
Write Critical Components Review (CCRs) reports for Senior Program Directors and Academic Consortium Board
Manage and resolve administrative issues/problems related to Study Centers
Manage high level interaction with parents and administrators as necessary

Marketing

Work closely with Portland management team, Institutional Relations, and Marketing to develop strategy for increasing enrollment at new or under-enrolled study centers.
Ensure CIEE brand is well-represented at site
Ensure all regional programs are well-represented in CIEE marketing materials
Review print and web text on a regular basis ad communicate necessary changes to marketing team

Program Development

Participate in program development as directed

Knowledge & Skill Requirements:

Business experience – seasoned professional with 8-10 years minimum work experience with five years of that in hands on managerial experience in study abroad, international educational exchange, or a related higher education institutional setting
Budgeting and financial analysis – Proven experience developing and managing budgets
Seasoned leadership skills – Proven ability to lead a team through the complexities and challenges of a broad range of operational, programmatic, and student affairs issues
People management – proven ability to be an extremely strong people manager and be able to accomplish challenging objectives and goals through others
Process Management – Experience developing, implementing, and managing projects and/or processes
Customer service – Extremely strong servicing skills and the ability to resolve issues fairly, expediently, and cost-effectively
Academic Culture &– In depth knowledge of and first-hand experience with U.S. academic institutions and their culture and processes
Thought leadership – Ability to challenge the way we do business, encourage new ideas/approaches, and understand broader implications of a wide range of business issues
Integrity – Role model for professionalism and commitment to CIEE values and stated goals. Must exhibit such professionalism both internally (for all employees) and externally (for constituents and partners)
Interpersonal skills – Ability to engender the trust and confidence of a number of stakeholders and be able to deal effectively with a wide variety of often sensitive issues
Superior written and verbal communication skills – Ability to effectively communicate with students, parents, faculty, members of the ACB and other employees. Must be able to understand, work through, and resolve a wide range of both business and academic issues
Technical skills – Familiarity with the Microsoft suite of software and proven interest in using technology to improve business functions
Language/Culture – Fluency in English required; proficiency in second language related to region preferred
Regional Experience – Familiarity and experience with multiple locations within the assigned region a plus

Educational Requirements

Master’s degree required

Working Conditions

Travel 1/5 time and 24/7 availability in case of urgent situations

Additional Skills and Experience

Ability to function well in complex institutional framework
High tolerance for ambiguity, and flexibility necessary to respond quickly and appropriately to changing circumstances
Presentation, knowledge, background, and experience must be credible to local and U.S. administrators
Maintain CIEE commitment to providing and preserving a safe and supportive environment in which individual ideas and uniqueness are recognized, valued and given the opportunity to grow
Superior judgment when dealing with confidential information
Exemplary ambassador of CIEE and its mission and programs

Due to federal regulations a background check will be conducted as a condition of employment.

Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put "Regional Director of Operations" and the region of the world you are applying for in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.